66
Troubleshooting
Not making any calls
Check that the number you have dialled is correct.
If the letter R is displayed on the top right-hand corner of the screen, without any
network name displayed, only emergency services can be called.
Check the status of your credit.
Check that the SIM Card you are using offers the service you are requesting;
check if its validity has not run out.
Check and de-activate the outgoing calls restriction when necessary.
The network could be saturated. Try later.
If the problem persists, please contact your Customer Services.
Not receiving calls
Try to make a call in order to check that the mobile and the networks are
operational.
Check and de-activate the permanent call forwarding (permanent call forwarding
icon displayed on the screen).
Check and de-activate the incoming calls restriction when necessary.
If the problem persists, please contact your Customer Services.
Network reception quality lower
during a call
Avoid placing your fingers on the top of the phone, near the aerial: the mobile will
have to use full strength to establish a quality transmission.
Cannot send text messages
Check that the SIM card used offers this service. Try to make a call to check that
phone and network are operational.
Check that the message centre number is correctly configured.
To do so, please select the menu
Messages
, select
Options
, select
Message
centre number
and check the number entered.
Please contact your network provider to get this number.
No voice mail box
Check that the SIM does offer this service.
Set the phone in order to forward the calls to the voice mail box, using the
information given by your network provider.
The voice mail icon is flashing
Please call your voice mail box, and follow the instructions given.
The backlight does not work
Go into the
Settings
menu, select the
Energy saving
menu and activate backlight
In WAP context:
SERVER NOT ANSWERING
message
Switch the phone off and switch it back on again.
Logon to home page impossible
In the
WAP
menu,
Clear the cache
.
P
ROBLEM
- S
ITUATION
A
CTIONS
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