What to do if a problem arises?
Event
Test procedure or possible cause
The Power light is off
Please check that the power supply block is properly plugged in.
Check that the power supply cable is properly connected to your router.
Check that the electrical socket is in working order by plugging a different device into.
Check your fuse box and your central electricity supply.
I can’t connect to the Internet in Ethernet mode
Please check that the Ethernet cable is properly connected to your computer and to your box.
Check that your computer is properly configured to enable Internet access (network configuration menu).
I can’t configure my Modem in Wi-Fi mode
By default the Wi-Fi is active. However, it may have been deactivated for some reason. In this case, you need to activate it again
through the box interface.
I can’t connect in Wi-Fi mode
Please check that the encryption WPA key has been entered as it is written underneath the box respecting uppercase and without
any spaces.
Wi-Fi is configured properly but I still can’t connect in
Wi-Fi mode
Please check that the box is in working order (lights on), that your computer’s Wi-Fi adaptor is set to WPA encoding and TKIP/AES
encryption and that you have properly entered the WPA key as stated underneath your box. You can also try to move your
computer closer to the box. If Wi-Fi does not work in your house, please check our powerline solution on www.budget-boutique.com
I can’t connect several computers to the box
Please check that each new computer is connected properly to the box (by Ethernet or Wi-Fi) and that the method used is correctly
configured on each computer.
I can’t surf on the Internet
Please reboot the box using the ON/Off switch at the back of the box.
My internet pages “freeze”
Reboot the box using the ON/Off switch at the back of the box.
When I pick up the telephone, I hear a loud buzz
You probably have not placed an ADSL filter on your main or secondary telephone wall socket.
F R E E T E C H N I C A L A S S I S T A N C E
Open Monday to Thursday from 9:30am to 6:00pm and Friday from 9:30am to 5:00pm
by phone:
0805 111 555
(free from your landline)
or
0811 43 72 14
(local cost call)
or by e-mail:
For non-technical assistance: 0805 02 4000
(free from your landline)
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