Sage SES990BTR, Manual

Page: 14 / 18

14
Troubleshooting
PROBLEM POSSIBLE CAUSE WHAT TO DO
Grinder Motor starts
but no ground
coffee coming
from grind outlet
• No coffee beans in bean
hopper.
• Grinder/bean hopper is
blocked.
• Coffee bean may have
become stuck in hopper.
• Fill bean hopper with fresh coffee beans.
• Remove bean hopper. Inspect bean hopper
& grinding burrs for blockage. Replace
parts and try again.
Grinder Motor starts
but operates with a
loud ‘clicking’ noise
• Grinder is blocked
with foreign item or chute
is blocked.
• Moisture clogging grinder.
• Remove bean hopper, inspect burrs
and remove any foreign body.
• Clean the burrs and grind outlet,
see page 11.
• Leave burrs to dry thoroughly before
re-assembling. It is possible to use a hair
dryer to blow air into the burr area to
quicken the drying process.
Unable to lock bean
hopper into position
• Coffee beans obstructing
bean hopper locking
device.
• Remove bean hopper.
Clear coffee beans from top of burrs.
Re-lock bean hopper into position.
Portafilter overfills
• Tamping fan was
removed for cleaning and
not replaced.
• Check that the tamping fan is in position
and mounted correctly to the drive shaft,
see Instruction Book on Sage website.
Grinder Emergency
stop?
• Rotate the portafilter to the left to stop
the auto grind, dose & tamp function.
• Unplug power cord from power outlet.
Grinder running
continuously
• No beans in hopper. • Fill hopper with beans.
• Rotate the portafilter to the left to stop
the auto grind, dose & tamp function.
• Tamping fan has been
removed.
• Check that the tamping fan is in position
and mounted correctly to the drive shaft,
see Instruction Book on Sage website.