Sage Dual Boiler, Quick Manual

Page: 22 / 128

PAGE HEADER.....
22
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Espresso runs out
around the edge of
the portafilter.
and/or
• Portafilter not inserted in
the group head correctly.
Ensure portafilter is rotated to the right
until the handle is past the centre and
is securely locked in place. Rotating
past the centre will not damage the
silicone seal.
Portafilter comes out
of the group head
during an extraction.
• There are coffee
grounds around the filter
basket rim.
Clean excess coffee from the rim of the
filter basket to ensure a proper seal in
group head.
• Filter basket rim is
wet or underside of
portafilter lugs are wet.
Wet surfaces reduce the
friction required to hold
the portafilter in place
whilst under pressure
during an extraction.
Always ensure filter basket and
portafilter are dried thoroughly before
filling with coffee, tamping and
inserting into the group head.
• Too much coffee in the
filter basket.
Trim coffee dose using the RAZOR™
dosing tool after tamping.
Unable to set auto
start time.
• Clock not set. Set clock.
E1, E2 or E3 error
message on LCD
screen.
• An error that cannot
be reset by the user
has occurred.
Contact Sage
®
Customer
Service Centre UK.
Coffee puck is sticking
to the shower screen.
• This is normal and
happens occasionally.
The dry puck feature
creates a slight vacuum
on top of the coffee puck
which will occasionally
hold the puck against
the shower screen
instead of leaving it in
the filter basket.
Pumps continue to
operate / Steam is
very wet / Hot water
outlet leaks.
• Using de-mineralised
or distilled water which
is affecting how the
machine is designed
to function.
We recommend using cold, filtered
water. We do not recommend using
water with no/low mineral content
such as de-mineralised or distilled
water. If the problem persists, contact
Sage
®
Customer Service Centre.