Safety 1st Nordik, Manual

Page: 19 / 40

19
EN
Warranty
Our 24 months warranty reflects our confidence in the high quality
of our design, engineering, production and product performance.
We confirm that this product was manufactured in accordance with
the current European safety requirements and quality standards
which are applicable to this product, and that this product is free
from defects on materials and workmanship at the time of pur-
chase. Under the conditions mentioned herein, this warranty may
be invoked by consumers in the countries where this product has
been sold by a subsidiary of the Dorel Group or by an authorized
dealer or retailer.
Our 24 months warranty covers all manufacturing defects in
materials and workmanship when used in normal conditions and
in accordance with our user manual for a period of 24 months
from the date of the original retail purchase by the first end-user
customer. To request repairs or spare parts under our warranty for
defects in materials and workmanship you must present your proof
of purchase, made within the 24 months preceding the service
request.
Our 24 months warranty does not apply to defects caused by
normal wear and tear, damage caused by accidents, abusive use,
negligence, fire, liquid contact or other external cause, damage
which is the consequence of failing to comply with the user manual,
damage caused by use with another product, damage caused by
service by anyone who is not authorized by us, or if the product is
stolen or if any label or identification number has been removed
from the product or has been changed. Examples of normal wear
and tear include wheels and fabric worn down by regular use and
the natural breakdown of colors and materials due to normal aging
of the product.
What to do in case of defects:
Should problems or defects arise, your first point of contact is the
authorized dealer or retailer recognized by us. Our 24 months
warranty is recognized by them (1). You must present your proof
of purchase, made within the 24 months preceding the service
request. It is easiest if you get your service request pre-approved by
us. If you submit a valid claim under this warranty, we may request
that you return your product to the authorized dealer or retailer
recognized by us or that you ship the product to us in accordance
with our instructions. We will pay for shipment and for return
freight if all instructions are followed. Damage and/or defects nei-
ther covered by our warranty nor by the legal rights of the consumer
and/or damage and/or defects with respect to products that are not
covered by our warranty can be handled at a reasonable fee.
Rights of the consumer:
A consumer has legal rights pursuant to applicable consumer
legislation, which may vary from country to country. The rights of
the consumer under applicable national legislation are not affected
by this warranty.
This warranty is provided by Dorel Netherlands. We are registered
in The Netherlands under company number 17060920. Our trading
address is Korendijk 5, 5704 RD Helmond, The Netherlands, and our
postal address is P.O. Box 6071, 5700 ET Helmond, The Netherlands.
The names and address details of other subsidiaries of the Dorel
group can be found on the last page of this manual and on our
website for the brand concerned.
(1) Products purchased from retailers or dealers that remove or
change labels or identification numbers are considered unautho
-
rized. Products purchased from unauthorized retailers are also
considered unauthorized. No warranty applies to these products
since the authenticity of these products cannot be ascertained.