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17
5. TROUBLESHOOTING
SUSPECT - CHECK ITEM
Incorrect amount of coins inside a coin roll detected.
SOLUTION:
Check the coin package for any missing or excess coins / notes. Correct this
and count again. Due to the high weight tolerance of banknotes,
the 6165 is not able to detect incomplete banknote bundles.
ERROR
MESSAGE
DESCRIPTION
REMOVE ALL
There are items still present on the platform after
has been pressed - or
the money platform was not empty during taring.
SOLUTION:
Clear the platform of all items before pressing
or entering a new
command. Ensure there are no objects on the platform while the 6165
tares itself.
COUNTED QUANTITY IS NOT
CORRECT
COUNTED QUANTITY IS NOT CORRECT
Check if the coin cup was already placed on the device during start up. In that
case the weight of the cup is automatically tared which will cause an incorrect
count (valid for coins only). Check if the money platform has been removed
and placed during counting
SOLUTION:
- remove the cup from the platform and place it on the platform again, or
restart the device. Make sure the cup is not on the platform when
powering on the 6165.
- never remove and place the money platform during counting
OVERLOAD
Too much weight has been placed on the money platform
SOLUTION:
Remove all weight from the platform. If the message disappears: continue
using your 6165 as normal. if the message remains: switch off the 6165 and
switch it back on. If the message appears frequently, contact Safescan custo-
mer support.,
English
Summary of Contents for 6165
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