Solution
Confirm that the adapter(s) are firmly seated in the PCI slot, then uninstall the PCI
HSM Access Provider package. Following this, perform a fresh install of the PCI
HSM Access Provider package.
Problem
When operating multiple adapters under Windows 2000 or later, the adapters run
slowly or even stall. Some commands may work correctly on one adapter, but not the
other.
Solution
This problem may be resolved by resetting the configuration data in the host system
BIOS.
Simple Fault Diagnosis
Fault Diagnosis Utilities
To carry out simple fault diagnosis, SafeNet hardware maintenance utilities can be
used. These are installed as part of the ProtectServer
PCI HSM Access Provider
installation. There are two utilities:
hsmstate
and
hsmreset
Further information about these utilities, beyond what is covered in this chapter, can
be found in the
Hardware Security Module Access Provider Install & Configuration
Guide.
Fault Diagnosis Procedure
From a command prompt, execute
hsmstate
. The output from the utility should include
“... NORMAL mode, Responding”.
If
the utility reports
“... HALTED due to a failure”:
o
Execute
hsmreset
.
o
Following the reset, check to see if the
hsmstate
is now reporting
NORMAL operation.
If
the utility
reports
“... waiting for tamper cause to be removed”:
o
Check to see that external tamper detectors connected to the board are correctly
configured if these are being used.
o
Make sure the adapter is sitting firmly and correctly in the PCI slot.