USER MANUAL
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P a g e
WARRANTY PROVISIONS
Verification of the warranty period requires copies of receipt or other proof of purchase. Warranty cannot be honored
without proof of purchase. Warranties apply to the original purchaser only and may not be transferred. Please retain
these records.
LIMITED WARRANTY COVERAGE:
This limited warranty covers any manufacturing defect that is present prior to the time of use, and any manufacturing defect that causes any
and all abnormal deterioration of the internal core component and/or cover. In the event that a manufacturing defect or product failure occurs,
SafeLife Comfort Surfaces Inc. reserves the right to replace, repair, and or remedy the defect or the defective product with a solution to the
specific defect and or replace defective item with the identical product. In the event the identical product is not available, SafeLife Comfort
Surfaces, Inc. reserves the right to replace the defective item with a similar item of equal or greater value. This warranty does not imply nor
warrant the product for any normal wear or tear that may occur with normal use. This warranty is no longer valid if the product is soiled, stained
or in an unsanitary condition or found to be defective due to abuse or any use other than intended.
LIMITED WARRANTY DURATION: (From date of purchase)
Five (5) years
– Cushion Core
Two (2) years
– Medical Cover
EXCLUSIVE REMEDY/OTHER LIMITATIONS:
ANY AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING ANY IMPLIED WARRANTY OF THE MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXCEED IN DURATION THE TERM OF THIS LIMITED WARRANTY WHICH
BEGINS AT THE DATE OF PURCHASE. THE SERVICE TERMS STATED IN THIS WARRANTY SHALL BE THE CONSUMER’S SOLE AND
EXCLUSIVE REMEDY IN THE EVENT OF PRODUCT FAILURE DURING THE WARRANTY PERIOD. SAFELIFE COMFORT SURFACES,
INC. SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT OR
THE INABILITY TO USE THIS PRODUCT OR FOR THE BREACH OF THIS OR ANY OTHER EXPRESS OR IMPLIED WARRANTY.
SAFELIFE COMFORT SURFACES, INC
DOES NOT WARRANT THIS PRODUCT FOR ANY PERSON’S MEDICAL CONDITION. SAFELIFE
COMFORT SURFACES, INC. MAKES NO WARRANTY BEYOND WHAT IS CONTAINED IN WRITING. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. SOME STATES DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTIAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND, YOU MAY ALSO HAVE OTHER
RIGHTS, WHICH VARY STATE TO STATE.
OTHER ISSUES NOT COVERED, INCLUDE BUT ARE NOT LIMITED TO:
Comfort preference; Odor associated with new product purchase; Change in color of foam; Damages resulting from failure to properly maintain
and/or washing contrary to care instructions; Sagging due to use of non-supportive foundations; Zippers beyond (2) years of purchase date;
Transportation/Freight charges to and/or from the Manufacturing plant. SafeLife Comfort Surfaces, Inc reserves the right to inspect any item
thought to be defective by the customer and/or consumer prior to final determination of same.
IF WARRANTY PROBLEM OCCURS:
Our helpful and knowledgeable Customer Service Department at SafeLife Comfort Surfaces, Inc. is here to assist you if a problem occurs. If
one does, simply call our toll free number at:
1-800-277-6762
(8:00AM
– 8:00PM Eastern Standard Time ● Monday – Friday)
Please be sure to have any and all important information available including your original receipt and/or proof of purchase as this will help us
expedite the warranty claim process.
