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TROUBLESHOOTING
If you have trouble using your SACKit Touch 200 we ask you to try the following solutions . If these
solutions does not fix your problem please contact our customer service at [email protected].
I experience issues with stability and connection
• Try to delete the pairing between SACKit Touch 200 and your device on the device . You do this by
accessing the Bluetooth settings on your device and choose “forget SACKit Touch 200” . Now pair
SACKit Touch 200 and your device by following the description found on 6
SACKit Touch 200 is not playing music while connected to my device
• Please check volume on your audio device to make sure it is outputting sound
• If you use in-line please make sure that the 3 .5mm plug is fully inserted into your audio device and
headset . And please make sure the headphone plug and audio device’s jack sticks are clean
• If SACKit Touch 200 is used wirelessly and still is not playing music, you manually have to choose to
play from SACKit Touch 200 in your device settings . Please refer to the instruction of your device or
specific app for further information
I’m hearing a beep-sound in my headset
• When SACKit Touch 200 makes a beep-sound, they need recharging . Please charge your headphones fully
I don’t feel like SACKit Touch 200 is comfortable to wear
• Please adjust the length headband by pull/pushing the earcups to adjust to headset for a comfortable
fit
I can’t turn on my headset
• Please recharge your headset by leaving the headset in the charger for minimum 4 hours
