25
You can use this template voluntarily to have inspections and repairs properly recorded by your mechanics. You
are not obliged to do so. In the event of a later warranty claim on your ebike, this can help us with the assess-
ment and possibly confirm or even increase the chances of goodwill.
9.
F.A.Q. - Frequently asked questions about problems and their solutions
Below are some common problems and solutions. If the following methods do not solve your problem, please
contact your dealer.
Problem
Possible cause
Possible solution
Control display does not re-
spond
- Attempt to switch on
without result
1. battery empty
2. battery not correctly seated in
battery slide
3. connecting cable control display
/ control unit not connected or de-
fective
4. control display defective
5. battery (circuit) defective
1. charge the battery completely
2. put the battery slide back into
its original position and tighten the
two fastening screws.
3. check the plug connection of the
display control on the handlebars
4. exchange the control display
5. exchange of the ebike battery
EBike and control display
fail after a short ride
or not reaching the maxi-
mum motor support
1. ebike battery is almost empty
2. plug contacts of the battery sli-
de not connected
3. battery protection and charge
control defective
4. defect in display control or mo-
tor control unit and motor damage
1. fully charge the battery
2. check the position of the battery
slide*.
3. exchange the ebike battery*
4. exchange the respective compo-
nent*
Despite correct operation
the motor does not run
1. circuit breaker in brake lever de-
fective
2. soldered motor cable connector
3. battery cable soldered
1. check cable contacts or replace
brake lever including cable*.
2. check plug connections*
3. check battery cable*
Low range although battery
is fully charged
1. increased demands due to chan-
ged load, gradient, headwind, etc.
2. battery too old
3. battery defective
4. storage or use at too cold am-
bient temperatures
(below 5(degree sign) C
5. brake system grinding
6. insufficient lubrication of one of
the moving components
1. reinforce own pedal insert
2. replace battery*
3. replace battery*
4.raise own pedal insert
Store battery at more than 7 de-
grees and less than 25 degrees
before riding
5. readjust brake*
6. check bearings, if necessary
regrease*
Battery does not charge
1. plug connections loosened
2. battery defective
3. charger defective
1. check plug contacts*.
2. replace battery*
3. replace charger
Summary of Contents for E-Racing Bike R8 Flex II
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Page 36: ...We wish you a good trip with your SachsenRad E Racing Bike R8 Flex II...
