Notes
• This is backwards compatible on USB 2.0 and 1.1 with their transfer speeds.
• Please do not remove your hard drive while hard drive is being accessed.
TROUBLESHOOTING/SUPPORT
Power LED does not come on?
• Make sure that you have a tight connection between the power adapter and dock.
• Try it on a different power outlet.
HDD LED does not come on or turns off during offline clone?
• Re-seat the hard drive into the bay.
• Swap the hard drive out with a spare.
Computer does not recognize the hard drive?
• Make sure that you have a tight connection between the dock and 3.0 cable.
• Try the USB cable on a different USB port on your computer.
• New hard drive must be setup, please review new hard drive setup for your OS.
• Swap the hard drive out with a spare.
DS-UTC1
Please contact our Technical Support Team
for additional troubleshooting
www.sabrent.com
10
