Techtronic Industries Australia Pty Ltd ABN 98 002 277 509 and
Techtronic Industries New Zealand Limited provide the following
warranty in relation to any Ryobi product (and any accessory supplied
with it) that has been purchased in Australia or New Zealand (
Product
)
when the Product is determined by Techtronic Industries Australia Pty
Ltd or Techtronic Industries New Zealand Limited to have a defect in its
material or workmanship.
The period of the warranty will be 24 months commencing from the date
of the sale of the Product by a retailer to the consumer.
1. THIS WARRANTY:
The benefits provided to the consumer in this warranty are in addition to
other rights and remedies of a consumer under the Australian
Competition
and Consumer Act 2010, the New Zealand Consumer Guarantees Act
1993
and any other laws in relation to the Products to which this warranty
relates. This warranty:
(a) covers the Product against faulty materials or workmanship; and
(b) covers the replacement of parts, the repair labour used, a refund
of the price of the Product or other compensation for the
remainder of the warranty period.
2. CONSUMER GUARANTEE
For Products sold in Australia, this warranty is subject to the
Competition
and Consumer Act 2010.
For Products sold in New Zealand, this
warranty is subject to the
Consumer Guarantees Act 1993.
The Products come with guarantees that cannot be excluded under the
consumer laws in Australia and New Zealand. The consumer is entitled
to a replacement or refund for a major failure and for compensation for
any other reasonably foreseeable loss or damage. The consumer is
also entitled to have the Products repaired or replaced if the Products
fail to be of acceptable quality and the failure does not amount to a
major failure.
3. THIS WARRANTY WILL NOT APPLY IF:
(a) repairs to the Product are made or attempted by a service
provider other than Techtronic Industries Australia Pty Ltd,
Techtronic Industries New Zealand Limited or an authorised
service centre;
(b) the product is subject to normal wear and tear. Parts including,
but not limited to carbon brushes, bearings, seals and o rings must
be regularly inspected so that the wear and tear on such parts do
not lead to failure of the tool. For optimum performance the tool
should be inspected regularly by an authorised service centre;
(c) the Product has not been used or maintained in accordance with
the manufacturer’s instructions as provided with the Product;
(d) the consumer uses the Product in an abnormal manner for
example if the Product is abused, misused, dropped, crushed,
impacted with any hard surface, exposed to extreme heat
(including fire) or cold, not maintained properly or used after
partial failure;
(e) damage to the Product is caused by sand, water damage, rust
corrosion, fire, vermin and/or insect infestation, power outages
or surges or inadequate or improper voltage or current;
(f) the Product has been modified, incorrectly adjusted or operated,
subjected to incorrect electrical supply or inconsistent electrical
supply or used with inappropriate accessories; or
(g) the Product is tampered with any way or if the damage has been
caused by an extraordinary event or circumstance beyond the
control of the consumer or Techtronic Industries Australia Pty
Ltd or Techtronic Industries New Zealand Limited.
(h) The Product’s serial number, as applied by the manufacturer,
has been altered or removed from the Product.
4. EXCLUSION OF IMPLIED WARRANTIES:
To the full extent permitted by law, all warranties, conditions and other
terms express or implied by statute, custom or common law are
excluded. Nothing contained in these terms and conditions excludes or
restricts any consumer guarantee, warranty, condition, right or remedy
implied by any statute (including the Australian
Competition and
Consumer Act 2010 and the New Zealand Consumer Guarantees Act
1993
) which cannot be excluded, provided that, to the extent that the
statute permits Techtronic Industries Australia Pty Ltd and Techtronic
Industries New Zealand Limited are entitled to limit its liability as set out
in clause 5 below for a breach of a guarantee, condition or a warranty
implied by that statute.
5. UNDER THIS WARRANTY:
(a) If there is a major failure with the Product, the consumer is
entitled to:
(i) reject the Products and get an identical replacement, or one
similar in value if reasonably available; or
(ii) reject the Products and get a refund;
(iii) keep the Products and obtain compensation from Techtronic
Industries Australia Pty Ltd or Techtronic Industries New
Zealand Limited for the drop in value of the product caused
by the major failure.
(b) If there is a minor failure with the Product, the consumer is
entitled , at the election of Techtronic Industries Australia Pty
Ltd, Techtronic Industries New Zealand Limited, to a refund of
the cost of the Product;
(i) a replacement of the Product; or
(ii) have the Product repaired within a reasonable time; or
(iii) a refund of the cost of the Product
(c) The Products covered by this warranty will be repaired, during
normal business hours at the premises of Techtronic Industries
Australia Pty Ltd, Techtronic Industries New Zealand Limited or
an authorised service centre without cost to the consumer for
parts and repair labour.
(d) The consumer is responsible for freight costs and insurance
costs if the Product has to be returned for repair / inspection to
Techtronic Industries Australia Pty Ltd, Techtronic Industries
New Zealand Limited or the authorised service centre unless the
cost of returning, removing or transporting the Product is
significant.
6. TO CLAIM THIS WARRANTY:
(a) The consumer must present the sales docket receipt and
product to point of sale or Techtronic Industries Australia Pty
Ltd, Techtronic Industries New Zealand Limited or an authorised
service centre.
(b) For Service in Australia the consumer should refer to the Ryobi
web site or contact the Australian Customer Support line on
1300 361 505 to obtain the nearest authorised service centre.
(c) For Service in New Zealand the consumer should contact the
New Zealand Hotline Application on 0800 279 624 to obtain the
nearest authorised service centre.
Techtronic Industries Australia Pty Ltd and Techtronic Industries New
Zealand Limited will honour all warranty claims that are submitted by a
consumer in accordance with these terms and conditions.
TECHTRONIC INDUSTRIES AUSTRALIA PTY LIMITED
WARRANTY TERMS AND CONDITIONS
FOR RYOBI PRODUCTS AND ACCESSORIES
SCHEDULE TO WARRANTY TERMS AND CONDITIONS FOR RYOBI PRODUCTS AND ACCESSORIES
Product type
Warranty period
Product type
Warranty period
Corded power tools
2 (two) years
Engine powered products
2 (two) years
NiCd & NiMH batteries and chargers
2 (two) years
Cordless NiCd & NiMH power tools
excluding batteries and chargers
2 (two) years
Lithium-ion batteries and chargers
2 (two) years
Cordless lithium-ion power tools,
excluding batteries and chargers
2 (two) years
3 (three) months
3 (three) months
Power tool accessories and attachments,
including chucks collets, grinder flanges, drill
bits and dust bags.
Consumables; chucks, brushes, O-rings, seals,
bearings.
2 (two) years
Digital Measuring Tools
