TROUBLESHOOTING
If these solutions do not solve the problem, contact an authorised service centre.
Problem
Possible cause
Solution
The engine does
not start.
The engine switch is off.
Turn engine switch on.
The fuel valve is OFF.
Turn fuel valve to ON position.
There is no fuel.
Fill the fuel tank.
The gasoline is stale or there is water
in the gasoline.
Drain the entire fuel and refill with fresh fuel.
The lubricant level is low.
The product is equipped with a low oil shutdown feature. If
the engine lubricant level is low, the engine lubricant must
be refilled before the product will start. Check the engine
lubricant level and fill, if necessary.
The spark plug is faulty, fouled, or
improperly gapped.
Replace the spark plug.
The engine was stored without
treating or draining fuel, or refueled
with bad fuel.
Drain the fuel and carburetor. Refuel with fresh fuel.
The fuel filter is dirty.
Contact an authorised service centre.
The engine is hard
to start.
There is water in the fuel.
Drain the entire fuel and refill with fresh fuel.
The spark plug has a weak spark.
Contact an authorised service centre.
The engine lacks
power.
The engine was stored without
treating or draining fuel, or refueled
with bad fuel.
Drain the fuel and carburetor. Refuel with fresh fuel.
The air filter is dirty.
Clean or replace the air filter as needed.
The AC receptacle
does not work.
The device plugged in is defective.
Try a different device.
The generator is overloaded.
Remove loads and press the reset button.
The circuit breaker is tripped.
Reset the AC circuit breaker.
The generator
makes a “spark
knock” or “pinging”
noise.
An occasional light “knocking” or
“pinging” under heavy load is not a
cause for concern. However, if the
knocking or pinging occurs under
normal load at a steady engine
speed, the problem may be with the
brand of fuel being used.
Switch to a different brand of fuel, making sure that the
octane rating is 86 or higher. If problem continues, contact
an authorised service centre.
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