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Troubleshooting Guide
Below we have provided a common problems and solutions table. Be sure to consult this table should you experience
any technical problems.
Description of Problem
Possible Causes
Known Solutions
The torch will not ignite or
the torch will not stay lit
1) The fuel level could be too low 2)
The propane cylinder valve could be
partially or fully closed, which can
restrict fuel flow 3) The pressure
regulator valve may be in the off
position or may not be providing
sufficient fuel flow
1) Check and refill your fuel tank 2)
Ensure your fuel valve is fully open.
You can do this by turning the knob
fully counter-clockwise 3) You may
increase the pressure from the
regulator by turning the knob
clockwise
Crack filler is hot, but will not come
out of the flow valve
1) Crack filler was left inside the
melter from a previous job. This crack
filler has solidified inside the
molasses valve and although the
material in the kettle is melted, the
material in the molasses valve may
not be.
1) Heat up the valve using the
propane torch assembly.
Torch will not stay lit
1) The fuel level may be too low
2) The fuel tank valve or torch
valve may not be fully open and
therefore restricting fuel flow, or
your regulator may not be
providing enough pressure
3) The wind may be blowing out
the flame.
1) Refill your fuel tank
2) Ensure your fuel tank valve and
torch valves are fully open and use
your regulator to increase or
decrease flame strength
3) Move equipment to a less windy
area or try turning equipment so that
the torch is not facing the wind
Crack filler is melting really slowly
1) Incorrect crack sealant being used
2) Burner is not providing enough
heat to melt the crack sealant
3) The temperature outside is cooler
than normal slowing down the
melting process
1) Double check that you are using an
approved crack sealant for use in
direct-fire melters
2) Increase the fuel to your burner
3) No solutions, melting takes longer
on cooler days
