
TROUBLE SHOOTING
SYMPTOM
POSSIBLE SOLUTION
No indicator lights are illuminated
Make sure the rice cooker is plugged in and
switched on at the wall power outlet. Check
between the inner pot and heating plate for any
foreign substances and ensure the area is clean.
Ensure the inner pot is correctly seated on the
heating body.
Cooked rice is too dry or not completely cooked
Before cooking, make sure you put enough water in
for the total amount of rice included. After cooking,
add ¼ rice measuring cup of water and set to On/
WARM for 10-15 minutes, then stir.
Check between the inner pot and heating plate
for any foreign substances and ensure the area is
clean.
Cooked rice is too watery
Before cooking, make sure you don’t add too
much water for the amount of rice included. Check
between the inner pot and heating plate for any
foreign substances. Be sure the area is clean.
Ensure the cooking cycle is not interrupted. If the
power cord is unplugged, the unit will not operate
and the rice will not cook. Allow rice to stand for
approximately 15 minutes in On/WARM mode
before serving.
Rice is scorched
Check between the inner pot and heating plate for
any foreign substances. Be sure the area is clean.
Wash the inner pot after each use. Be careful not to
add easily scorched ingredients such as sugar to
the recipe before cooking.
Note: it is normal for the rice to form a brown crust
on the bottom of the inner pot – simply soak in
warm water for 10 minutes before cleaning.
Steam escapes between the lid and the steam
valve
Installation of the steam valve is poor. Reinstall as
per the “CLEANING THE STEAM VALVE” section in
this manual.
Warmed rice has unusual smell or appears
discoloured
Note: The Warm function MUST NOT be used to
reheat foods as it is a health safety risk.
For best results, do not use the On/WARM mode
with brown rice. The bran in unrefined grains can
“break-down” when kept at low heat for extended
periods of time, causing an unusual smell and
taste.
Be sure to wash the inner pot after each use. Also
ensure you don’t leave the rice paddle or other
plastics in the rice cooker while it is cooking /
keeping warm.
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