Trouble shooting
For Customer Services & Spare Parts please call
0345 208 8750
Opening times: Monday - Friday 8am
–
8pm & Saturday 9am
–
1pm
or visit us at
www.productcare.co.uk
25
Problem
Solution
The fridge/freezer doesn't work
Check that the appliance is switched on.
Check that there has not been a power cut.
Check that the plug is not faulty.
Check that the fuse has not blown.
Check that the voltage is correct for the appliance.
Are there any faults with the socket? For this purpose, try
the plug of your appliance by connecting it to a socket
which you are sure is working.
The temperature inside the
appliance is not cold enough
Check that there is not too much food in the appliance.
Check that the thermostat is set to a suitable
temperature.
Check that the appliance is not placed in direct sunlight,
or too near to a heating source.
Check that the ambient temperature is within the
operation limits of the appliance.
Are the doors of the appliance opened frequently? Once
the door is opened, the humidity found in the air in the
room enters the appliance, especially if the humidity
levels in the room are very high. The more frequently the
door is opened in humid conditions the more chance of
the build up of moisture.
The temperature within the
appliance is too cold.
Increase the working temperature by adjusting the
thermostat to a lower setting.
The highest setting should only be used as a rapid cool
setting and should only be set 2 hours before a large
amount of food is placed in the fridge. If this is not done
the temperature in the fridge compartment could fall
below 0
º
C as the compressor will run continuously.
The inner surfaces of the
appliance are wet
Caused by condensation - dry the inside of the appliance.
The outer surfaces of the
appliance are wet
Caused by condensation - dry the outer of the appliance
carefully.
