RHAP1001
Revision 2.1
PROBLEM SOLVING
The air purifier
doesn’t switch on
•
Check the appliance is plugged in
•
Check the socket is switched on
•
Check another appliance in the socket
•
Unplug and check for any obvious signs of damage to cord or
plug
•
If there is frost on the surface, allow to defrost.
•
If recently used, allow to cool for 1 hour then try again
The air purifier is
rattling
•
Check the filter and base is secured properly
•
Check there is nothing in contact with the air purifier
Air purifier is
making a grinding
sound
•
Immediately switch off and contact Customer Services
Light hasn’t turned
on
•
Check the appliance has switched on as first solution above.
•
Press the Power Button
•
Hold the Power Button for 3 seconds.
•
Press the light button.
The air smells or is
dusty
•
Check the filter is properly installed.
•
Ensure filter is clean and free from dust
•
The filter can be lightly brushed or vacuumed to remove
dust. Do not wash with water.
•
Replace filter with a new filter.
If you are still experiencing difficulties with the appliance please
contact us
BEFORE
returning the appliance to the retailer it was
purchased from:
Website:
https://mda.russellhobbs.com
Telephone:
0345 209 7461
Address:
Product Care, G2S, Green Bank Business Park,
Hindley Green, Wigan, WN2 4AY
