SERVICE
If you ring, have the model number to hand, as we won’t be able to help without it.
It’s on the rating plate (usually underneath the product).
The product isn’t user-serviceable. If it isn’t working, read the instructions, check the
plug fuse and main fuse/circuit breaker. If it’s still not working, consult your retailer.
If that doesn’t solve the problem, ring Customer Service for advice.
If they tell you to return the product to us, pack it carefully, include a note with your
name, address, day phone number, and what’s wrong. If under guarantee, say where
and when purchased, and include proof of purchase (till receipt). Send it to:
Customer Service, Spectrum Brands (UK) Ltd, Fir Street, Failsworth, Manchester M35
0HS
email: [email protected]
telephone: 0345 658 9700 (local rate number)
Please note: If you have purchased the product within the last 6 months, please
contact the retailer in the first instance to deal with any matters relating to warranty.
GUARANTEE
Defects affecting product functionality appearing within the guarantee period will
be corrected by replacement or repair at our option provided the product is used
and maintained in accordance with the instructions. Your statutory rights are not
affected.
Guarantee period = 2 years from first retail purchase.
To claim an extra 1 year guarantee, register your product online within 28 days of
purchase. Register at:
www.russellhobbs.co.uk/productregister/
Consumables are guaranteed only for their recommended lifecycle. Replacement/
Spare parts* are excluded and are only covered by a 1 year warranty.
* Examples include filters, removable grill plates, drip trays/crumb trays etc.
J
ONLINE
www.russellhobbs.com
for more products
I
REGISTER ONLINE
Register online for an EXTRA year guarantee*.
Visit
www.russellhobbs.co.uk/productregister/
*You must register within 28 days of purchase.
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