Ruijie RG-EG V2 Series Routers Hardware Installation and Reference Guide Maintenance and Troubleshooting
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5 Maintenance and Troubleshooting
5.1 General Troubleshooting Procedure
5.2 Troubleshooting Common Faults
Symptom
Possible Causes
Solution
Forgetting the login
password
A password is manually configured but
it is forgotten.
Press the Reset Button for more than 5 seconds to
restore the default password.
The status indicator is
not on after the device
is started.
The power supply module does not
supply power.
Check whether the power socket at the equipment
room is normal and whether the power cable of the
device is in good contact.
Some PoE ports can
not supply power.
Some PoE ports can supply power
while other ports can not.
Check whether the ports not supplying power is
disabled manually.
Check whether the PoE power is sufficient. If not,
only the ports with high priority will receive power.
