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Chapter 6
Troubleshooting and Maintenance
6.1.
General troubleshooting
6.1.1.
If your device does not respond, do a “hard reset.”
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To do a “hard reset,” Disconnect all cables, including the AC adapter, from your device.
By sliding the hard reset switch on the primary ON/OFF switch on the right side of the device form OFF
to ON position then tap the power button.
6.1.2.
Users can also perform a “system reset.”
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To do a “system reset,” in the Main menu, tap System, then tap System Info. This will allow you to do a factory reset (restore
to default set- tings), reset the GPS and recalibrate the touch screen interface.
6.1.3.
Screen responds slowly
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Make sure you have enough battery power.
6.1.4.
Inaccurate response to taps.
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• Recalibrate the touch screen.
6.1.5.
Connection Problems with PC.
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Make sure that the cable is securely plugged into the USB port on your computer and on the device. Connect the USB cable
directly to your computer—do not run the cable through a USB hub.
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Reset your device before connecting the cable. Always disconnect your device before you restart your computer.
6.1.6.
No GPS connection
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Make sure that the GPS antenna has a clear view of the sky.
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Note that the GPS reception can be affected by:
Bad weather
Dense overhead obstacles (e.g. trees and tall buildings)
Other wireless devices in the car
6.1.7.
No sound coming from the device.
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Make sure mute is not selected for Volume in system settings. The built-in speaker turns off when the headphone jack is
being used.
6.1.8.
Can’t I see my photos.
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Make sure you are using supported image formats JPG.
6.1.9.
Takes longer than normal time to get a GPS fix.
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If the previous GPS fix position was more than 500 km or 12 hours apart from your current position and time, it will also take
significantly longer than the standard TTFF time to get a GPS fix. This is due to the nature of the GPS algorithm and
rotational velocity between the satellites and planet Earth, and deemed normal.
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Perform a GPS reset in the main/system/system info menu to get a faster GPS fix.
6.1.10.
Factory reset does mean a GPS reset.
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Yes. The Factory Reset function resets the OS settings to their default factory values and it will reset the GPS settings.
