RTI TheaterTouch T2, User'S Manual And Programming Manual

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Chapter 8 • Troubleshooting
93
INFRARED PROBLEMS
The TheaterTouch and TheaterTouch Designer software are compatible with infrared
(IR) commands with carrier frequencies between 15kHz and 460kHz. This covers the
vast majority of remotes available to date, including Bang & Olufsen® (most of which
use 455kHz) and Vidikron® (some of which use 333kHz).
However, some older Pioneer® Elite remotes have a carrier frequency of 1.125MHz
and are not compatible with most IR products, including the
TheaterTouch and
TheaterTouch Designer software. You can however use IR commands from regular
(non-Elite) Pioneer® remotes, which have a carrier frequency of 40kHz. These regular
Pioneer® IR commands operate the basic functions of the Elite products.
When learning IR commands, use fresh batteries in the donor remote. Even if the
donor remote still operates the equipment, using fresh batteries will ensure good,
strong, clean signals.
•
Keep ambient light to a minimum. Avoid bright overhead lighting such as
fluorescent and neon lighting or direct sunlight.
•
Make sure the donor remote is positioned properly. The TheaterTouch has
a signal level display that indicates when the donor remote is too close or
too far away from the learning window. Just the
Signal box should light
(go dark) when you have the proper level.
•
Once you have proper alignment, do not move either the TheaterTouch or
the donor remote until done learning all the commands you wish to learn.
•
Because every remote is different, you must go through the alignment
procedure every time you learn any new commands to insure the best
possible range and consistency of each IR command.
If a learned command is not working properly, try relearning the command making
sure to go through the entire alignment procedure.
If you are using an IR repeater system, make sure it is working flawlessly with the
donor remote, if not you need to fix or repair the IR system. The
TheaterTouch remote
even with its advanced features cannot overcome these kinds of problems.
If you are still having problems, try using the Edit IR function in the Infrared
Library Manager to adjust the frequency up or down in small steps you should retest
the command after each change. This can be done by clicking on the Test command
button on the bottom of this page.