FAQ
17
The screen blanks after a few minutes.
The screen saver mode has been set to ON. Change settings to OFF if required.
The default setting is off.
The battery will not charge.
Ensure the Dash Cam is connected to a reliable power source and that the
supplied Car Power Cable is being used, with the Power LED lit.
I get the message “SD Card Error. Please format SD card” on screen.
The SD card has been formatted in another device and the Cluster Size is not
compatible. There may also be an error on the card. Use the Setup option to re-
format the SD card from within the Dash Cam.
I get the message “Memory Card Full” on screen.
The SD card has become full as there may be too many protected files which will
not be deleted to allow for further recording to take place. Delete unnecessary
files or perform a full FORMAT upon the SD card from within the camera’s Setup
Menu.
Mass Storage function does not work.
The Mass storage function will work on both Windows and Mac. Restart the PC,
as this may be required for the necessary driver to be loaded correctly. After the
PC has been restarted, please disconnect and reconnect the cable to the Dash
Cam.
Video files cannot be played.
The video files from the tonto are saved in .MP4 format, and may not be
compatible with your PC if suitable playback software is not installed.
Video Image is blurred.
Please remove the protective lens cover (if it is not yet removed), clean the
camera lens using a soft cloth, and cleaning the windshield may improve video
image quality.
Video has no sound.
Ensure that “Microphone” setting is turned ON within the Settings.
