TROUBLESHOOTING
8
Error Code
Reason
Solutions
Bills get damaged /
Machine runs slow /
Bills not feeding properly
Hopper Tension is too
tight
To loosen the tension, please turn the bill
thickness adjuster (located on the back of
the machine) to the right. Repeat bill
counting and adjust if the problem
continues.
Bills eject from the
machine / Display shows
miscount / Display
shows “DOUBLE” or
“CHAIN”
Hopper Tension is too
loose
To tighten the tension, please turn the bill
thickness adjuster (located on the back of
the machine) to the left. Repeat bill
counting and adjust if the problem
continues.
Error Code
Reason
Solutions
E4
UV Sensor
Clean the sensor or contact Royal Sovereign to
replace sensor if error code persists.
E1
Left Counting Sensor
Clean the sensor or contact Royal Sovereign to
replace sensor if error code persists.
E2
Right Counting Sensor
Clean the sensor or contact Royal Sovereign to
replace sensor if error code persists.
E6
Note-Receiving Sensor
Clean the sensor or contact Royal Sovereign to
replace sensor if error code persists.
ERROR CODE DISPLAY AND SOLUTIONS
The display may show some error codes when counting, which means there are some problems with
the machine. Refer to the chart below to solve the errors.