ERROR CODE DISPLAY AND SOLUTIONS
(CONTINUED)
If you are receiving error codes above, check the machine for dust. If you continue to receive error codes,
please contact Royal Sovereign’s Service Center at 1-800-397-1025.
Error Code
Reason
Solutions
BF
Wheels running without feeding bills
Press reset and feed bills again.
EE1
Suspect note is flagged due to UV error
Remove first bill from the stacker,
then continue counting.
EE2
Suspect note is flagged due to MG error (no
magnet)
Remove first bill from the stacker,
then continue counting.
EE4
Suspect note is flagged due to half size error
(partly ripped or folded)
Remove first bill from the stacker,
then continue counting.
EEF
The left (right) counting sensor is dirty or
broken
Clean the sensor or contact Royal
Sovereign to replace sensor.
EE5
Two bills are counted as one/inaccurate
counting
Tighten the tension adjustment
screw clockwise.
EE6
Suspect note is flagged due to MG error (to
much magnetic presence on the bill)
Remove first bill from the stacker,
then continue counting.
EE7
Bill is slanted/not inserted properly
Remove first bill from the stacker,
then continue counting.
EE9
Suspect note is flagged due to bill width
being larger than 75 mm
Remove first bill from the stacker,
then continue counting.
EEA
Suspect note is flagged due to chain note
error
Remove first bill from the stacker,
then continue counting.
9