THIS IS THE ENTIRE EXCLUSIVE EXPRESS LIMITED LIABILITY. THE MANUFACTURER NEITHER MAKES NOR IS RESPONSIBLE FOR ANY OTHER
WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THOSE OF RETAILING DEALERS. THIS EXCLUSIVE REMEDY IS LIMITED TO RECEIPT
OF A CREDIT IN CONNECTION WITH THE REPAIR OR REPLACEMENT OF ANY PRODUCT OR COMPONENT DEEMED TO BE DEFECTIVE
UNDER THE TERMS AND CONDITIONS AS STATED IN THIS WARRANTY. NEITHER THE PRODUCT MANUFACTURER NOR ITS AGENTS SHALL
BE LIABLE IN ANY CASE FOR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS
PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY OR NEGLIGENCE EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. EXCEPT AS OTHERWISE MAY BE REQUIRED BY LAW, THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES
OTHER THAN THE WARRANTY DESCRIBED HEREIN, AND ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED.
Our Warranty Program
- About
Your New Outdoor Furniture -
For a period of one (1) year after date of purchase, the Manufacturer will either repair or replace defective components in
accordance with this Limited Warranty. This warranty is between the Manufacturer and the original purchaser and is valid
only when accompanied by the original purchaser’s sales receipt showing original date of purchase and location of
purchase. Replacements under this warranty revert back to the date of original purchase for future warranty.
The Manufacturer or its authorized dealer can accept or reject warranty claims based on its findings. This warranty applies
in normal residential use only and is not intended for commercial use. The Manufacturer can make substitutions as required
of materials, components, and sub-components of comparable value and utility. This warranty is limited to product repair or
replacement (to be determined solely by the Manufacturer). Warranty return is limited to only the single affected component.
Certain items are not covered by this warranty.
1. Components subjected to abuse, including abuse intended to simulate failure.
2. Damages caused by retailer, shipper or installation crew (such as scratches, dents, tears, chips, etc.).
3. Any part which merely exhibits normal wear yet functions essentially as new, including chips, scratches or stretching
of materials and stitching.
4. Tears, punctures, scratches or any damage caused by improper installation or use.
5. Damage to frames/welds resulting from improper assembly or exposure to water and/or sub-freezing temperatures
is not covered. General frame rusting is not covered for steel frames.
6. Fading and/or discoloration of fabrics/cushions/straps/wicker resulting from exposure to the elements, chemicals,
oils, fluids or any other cause are not covered.
7. Umbrella bases are not covered under any circumstances.
8. Items sold “as is” or floor models.
9.
Acts of nature such as freezing, wind damage, fires, rain, and etc.
To make a claim:
1. Contact our Customer Service Team:
• Email Us at:
•
Call our toll-free number at
1-866-988-3300
2. Please have available a copy of the original sales receipt along with a brief description of the problem.
3. Please also provide your email address and daytime telephone or cell phone number.
All items may be charged actual freight costs plus $15 for handling. Repairs or replacement will be made at the
Manufacturer’s option. Sales and use taxes, plus shipping and handling charges are the responsibility of the consumer.
These include, but are not limited to the following:
This limited warranty covers only manufacturing defects and does not cover normal wear and tear, damage due to acts
of nature (such as, but not limited to freezing or high winds), abuse or misuse, including chemical damage from suntan oil
or other chemicals, exposure to extreme heat or cold, abrasion or excessive weight. This product is intended to be used in
standard installations only. This warranty is void if the product is not used for its intended purpose. The Manufacturer
disclaims liability for any aspect of installation and any inconvenience caused by a defective part of a component.
Warranty period is for:
•
Three (3) years for aluminum frames
•
One (1) year for steel frames
•
One (1) year for the structural integrity of wicker
•
One (1) year for cushions, fabrics, table tops
