36/44
P
Faults due to incorrect handling
P
Faults due to improperly performed repairs or attempts at repair by persons and/or
companies not authorized by ROWI
P
Normal wear resulting from operation
P
Cleaning of components
P
Adaptation to different national, technical or safety-relevant requirements, if the product
is not used in the country for which it has been technically designed and manufactured.
Moreover, we cannot accept any warranty for appliances whose serial number is falsified,
altered or removed. A warranty claim shall also expire if parts are integrated in the appli-
ance, which are not approved by ROWI GmbH.
Claims extending beyond the free fault rectification, e.g. damage compensation claims, are not
covered by the scope of the warranty.
5.2 Processing
If problems occur during operation of your ROWI product, please proceed as follows:
1. Read the instructions for use
Most malfunctions are caused by incorrect operation. Therefore first consult the instruc-
tions for use in the event of a malfunction. Chapter 4.2 contains corresponding informa-
tion on troubleshooting.
2.
Service
Form
To make the service processing easier, please carefully fill out the service form enclosed
with the product before contacting the ROWI Service Center. This means you have all
requisite information within convenient access.
3. Phone contact
Call the ROWI Service Center. You can reach the ROWI Service Team by calling:
+49 7253 9460-40
(Monday to Friday: 7.
30
am to 6.
00
pm)
Most problems can be remedied as part of the competent, technical advice from our Service
Team. If this is not possible, the further procedure is outlined here.
4. If an inspection repair by the ROWI Service Center is necessary, proceed as
follows:
P
Pack appliance
Pack the appliance in the original packaging. Make sure that it is adequately
padded and protected against knocks. Transport damage is not covered
within the scope of warranty.
P
Include purchase receipt
Always provide the receipt as proof of purchase. The service performance can only be
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