TROUBLESHOOTING
ERROR
CAUSE
SOLUTION
E1, E2
Temperature probe experi-
encing an open circuit
Check the connection of the insert.
E3, E4
Ice is too thick or thin,
causing a de-icing failure
Use +/- to change the ice size
accordingly.
Water retaining flap failure
or magnetic sensor failure
Hold the clean button force de-icing,
then press down on the retaining flap
to simulate the de-icing process. If the
the unit does not resume icemaking,
the part may need replacement.
Refrigerant leak
After the unit has been on for 10
minutes, check the water basin to see
whether it is cold. If the water is not
cold, add coolant to the unit.
Compressor not running
Check to see if the fan is blowing
warm air and the compressor is run-
ning (recognizable by a low buzz). If
the compressor is not running or the
fan is blowing cold air, the part may
need replacement.
Fan not turning
Check to see if there is air blowing
from the back of the unit. If there is no
air, check the circuit connection. If the
fan still does not work, the part may
need replacement.
Water pump not working
Press the clean button to prompt a
start/stop of the water pump. Also
check the circuit connection of the
pump. If the pump is not working, the
part may need a replacement.
ERROR
CAUSE
SOLUTION
Unit has stopped
working and the +
indicator is red
No water or not enough
water
Check the water supply or
refill the water supply.
Water is overflowing
from the water basin
The water valve is not tight-
ened or the water source is
not connected correctly
If the water source is a
water line, close the interior
valve. Check the external
source conections.
The basin is full of
water but the +
indicator is red
The float control is stuck
De-ice the unit and make
sure that the float can move
as needed.
Unit is cycling, but
no ice is produced
The refrigerant is leaking or
there’s a malfunction with
the cooling system
Add coolant to the unit. If
the unit is still malfunction-
ing, replace the refrigeration
pipeline.
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