Warranty
Congratulations! You have made an excellent choice by purchasing a Rotec electric adjustable
bed base.
To honor the warranty, please keep your proof of purchase (invoice).
For a service call, please provide the information requested on the invoice and the serial number
located under the bed (sequence of 3 letters and multiple numbers under the bar code).
Full One (1) Year Warranty
Our product is warranted against defects in materials or workmanship for a period of one year from the date
of purchase by the original purchaser. During the first year, Rotec or its distributor will repair or replace, at no
cost to the original purchaser, any defective part. This includes all authorized labor costs incurred with the
repair or replacement of any part found to be defective.
Two (2) Year Warranty – Hand Control and Electronic Components
Our product has a two-year, full replacement warranty on parts, labor and authorized transportation on the
hand control and electronic components following the purchase date.
Five (5) Year Warranty – Electric and Massage Motors
Our product has a five-year, full replacement warranty on parts, labor and authorized transportation on the
electric and massage motors following the purchase date.
Twenty-five (25) Year Warranty – Frame
Our product has a twenty-five-year warranty on the steel frame (structural defects) following the purchase date.
Other terms and conditions
• Rotec International reserves the right to substitute equal or superior quality materials during repairs or
replacements. The material replaced and covered by this warranty does not allow one to benefit from a new
warranty. It only benefits from the original warranty. For further information, contact our technical services.
• This warranty does not cover damages caused by negligence or inappropriate use. Rotec International will
not be held responsible for any other warranty offered by any person, firm or company, to the exclusion of
the one stipulated above.
• This warranty gives you specific legal use rights and is only valid for the original purchaser or for anyone
who would have received it as a gift. You can also reach us at [email protected] or 1-800-358-6440.
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