TROUBLESHOOTING
VIEWLINK CATX INSTALLATION AND OPERATIONS MANUAL
11
TroubleShooting
The troubleshooting section is used as a guide to understanding the
capabilities of the ViewLink CATx and for general troubleshooting. If you
have any problems or questions concerning the installation, operation or
usage of the ViewLink CATx that is not covered in this manual, please contact
Rose Electronics for technical support.
•
No video on the receiver monitor
o
Check CATx connection at the receiver, transmitter, patch panels (if
applicable)
o
Check HD15 video connection at the receiver and transmitter
o
Verify video is present at the video card output
•
Keyboard has no effect
o
Keyboard and mouse cables reversed at the PC
o
Check keyboard cable connection at the Receiver
•
Mouse erratic or not functioning
o
Mouse and keyboard cables reversed at the PC
o
Check mouse cable connection at the Receiver
•
No video, keyboard or mouse functions
o
Check all cable connection at the Receiver
o
Check all cable connections at the Transmitter
o
Check RJ45 connector LEDs. If the green and yellow LEDs are
alternately flashing, the firmware has become corrupt and the unit
must be flashed. This can occur if a power loss occurs during the
flash procedure.
