6
WARRANTY
We strive to offer the simplest and fastest resolution to all product related concerns. Our
warranty service program gives its customers the option to return the product for repair,
exchange or refund if the product is determined to be defective.
•
All products are warranted to the original purchaser.
•
Warranties apply and cover all defects in material and workmanship.
WARRANTY
Frame (not coatings)
10 years
Structural parts
10 years
Pulleys
5 years
Bearings
5 years
Labor
1 year
Electronics
1 year
Rope / Upholstery
6 months
Accessories
6 months
•
Customer is responsible for the cost of shipment to HIPEQ.
Company “ship to” address for product returns and service will be provided once the
RMA has been issued. It will be at HIPEQ’s discretion to determine the party
responsible for cost of shipment back to customer.
•
Out-of-
Warranty Products are repaired only with the customer’s prior
approval. If you have any questions regarding HIPEQ equipment or any instruction
found in this document, please call 650.549.5888 for assistance