O X 2 & O X 2 O A S S E M B L Y I N S T R U C T I O N S & M A N U A L
3 2 - 1 0 1 5
R E V . B
11
WARRANTY
We strive to offer the simplest and fastest resolution to all product related
concerns. Our warranty service program gives its customers the option to return
the product for repair, exchange or refund if the product is determined to be
defective.
•
All products are warranted to the original purchaser.
•
Warranties apply and cover all defects in material and workmanship.
Frame (excluding coating): Lifetime
Rope, Sheaves, Bearings and Labor: One-Year
•
Customer is responsible for the cost of shipment to HiPEQ. Company
“ship to” address for product returns and service will be provided once the
RMA has been issued. It will be at HIPEQ’s discretion to determine the
party responsible for cost of shipment back to customer.
•
Out-of-
Warranty Products are repaired only with the customer’s prior
approval.
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15 Day 100% Satisfaction Guarantee includes full refund of purchase
price, less shipping, handling and restocking fee equaling 15% of price
during purchase. Email for more details. If you decide to return a HiPEQ
product, simply email us within 15 days to ask for a return authorization
number (RMA). Items must be returned in original condition and
packaging and postmarked no later than 2 weeks after the date of return
authorization.