ROPE INNOVATION CO., LTD.
CONFIDENTIAL NO.
：
ROPE-15121802
Copyright © 2017 ROPE INNOVATION CO., LTD. All rights reserved. Website:
14
6.Trouble shooting
Malfunction: device can not power on
Reason:
Method:
Battery need to charge
Charge device 3 hours
Malfunction: device not reply sms massage
Reason:
Method:
Green light bright 1 second ,dark 2
seconds
Make device connect to network
GSM network busy
Waiting for massage ,GSM network may response late it is busy
or device has malfunction
Device in sleep mode
Cancel sleep mode
Password error or command error
Use correct password and massage command forma
SIM card not enough money
Change SIM card or charging
Malfunction: green light bright 1 s, dark 2 s
Reason:
Method:
Not GSM signal
Use mobile phone to detect if there is network or not ,or calling
device to check if it can communication
Not SIM card
Insert a valid SIM card
SIM card expired
Use mobile phone to check SIM card if it can send massage or
not . if SIM still cannot use ,please change SIM card
SIM card has PIN code
Use phone cancel PIN code
SIM card deformation or damage
Checking SIM card, if reinsert still cannot solve issue , then use
another SIM card
Not support roaming
If you in another area or country ,your SIM card must support
roaming function then can work
Battery used up
Charge device
Malfunction: blue light bright 1 s, dark 2s ,or receive massage start with “Last”
Reason:
Method:
The device location has a shelter
Move device to open field, building , trees will cause GPS signal
weak
GPS signal weak
Make front of device face to sky
Battery used up
Charge device
Malfunction: device cannot via GPRS communication with server
Reason:
Method:
SIM card not support GPRS function
Open GPRS function
GPRS function not activate
Activate GPRS function
IP or port error
Set correct IP and Port
GSM signal weak
Move device to good signal place
