Warranty Against Defect
Electrical Agencies Pty Ltd (“us”, “we” “wholesaler”or “our”) guarantees this product for a full
replacement for:
Home user domestic use;
Electrical & cordless/portable
– 24 months from date of purchase
Petrol driven products
– 12 months from date of purchase
Benchtop machinery
– 12 months from date of purchase
Fan
– 12 months from date of purchase
Trade and commercial use:
6 months on all ROK products.
This guarantee covers material and workmanship defects only.
In order for the guarantee to be acted on, the consumer must use the products strictly in
accordance with their operating manual and for the purpose for which they are intended to be
used. This guarantee does not apply to defects arising from abuse, alteration, unauthorised
or unreasonable use, nor does it cover general deterioration due to usage.
The product will be replaced if a defect is found in the product during the guarantee period,
subject to verification of the defect and the date, proof of purchase and purchase price.
Furthermore, in order for the guarantee to be claimed, the defective goods must be returned to
the point of purchase promptly from the point in time that the consumer becomes aware of the
defect in the goods and in any case within 7 business days.
The procedure for the consumer to claim the guarantee is that the product must be returned to
the point of purchase within 7 business days of the consumer becoming aware of the defect in
the product and subject to the point of purchase being satisfied that it is a genuine claim for
material and workmanship defects and within the time limits prescribed above, then the retailer
will contact the wholesaler for review and determination. The wholesaler reserves the right to
reject the guarantee claim if the goods have not been used in accordance with their intended
purpose or in accordance with the manual. Repair facilities are not available. Spare parts
may be available for some products.
The benefits of this guarantee are additional to any other rights and remedies you may have
under law.
Once we have received the product and you have complied with the guarantee requirements,
our costs associated with the guarantee claim will be borne by us.
