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Troubleshooting
R&S
®
NRX
502
User Manual 1178.5566.02 ─ 09
15.4
Collecting information for technical support
If you encounter problems that you cannot solve yourself, contact your
Rohde
&
Schwarz support center, see
Chapter 15.5, "Contacting customer support"
on page 502. Our support center staff is optimally trained to assist you in solving
problems.
The support center finds solutions more quickly and efficiently if you provide them with
information on the instrument and an error description.
Obtaining information from the R&S NRX firmware
1. Select [System]
> "Test".
2. Create and save the information for troubleshooting. See
Attach the archive file to an email in which you describe the problem.
If you need to transport or ship the product, see
15.5
Contacting customer support
Technical support – where and when you need it
For quick, expert help with any Rohde
&
Schwarz product, contact our customer sup-
port center. A team of highly qualified engineers provides support and works with you
to find a solution to your query on any aspect of the operation, programming or applica-
tions of Rohde
&
Schwarz products.
Contact information
Contact our customer support center at
, or follow this
QR code:
Figure 15-1: QR code to the Rohde
&
Schwarz support page
Contacting customer support