Rocstor ROCPRO T24 User Manual Download Page 32

Rocstor 

Rocpro T24 

[32] 

 

TECHNICAL SUPPORT 

 

Software Technical Support  

Software technical support is defined as assistance with questions and issues about the software that was either preinstalled by 
Rocstor on the Rocstor branded product or that was included with the Rocstor branded product at the time of your purchase or 
lease of the product. Technical support for software is available for the first ninety (90) days from date of product purchase or lease. 
Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease 
date. You may be required to provide proof of purchase or lease as a condition of receiving software technical support. After the 
first ninety (90) days, technical support for software that was either preinstalled by Rocstor on the Rocstor branded product or 
included with the Rocstor branded product at the time of your purchase or lease of the product is available for a fee.  
 

WARNING: The individual user should take care to determine prior to use whether this device is suitable, 
adequate or safe for the use intended. Since individual applications are subject to great variation, the 
manufacturer “Rocstor” makes no representation or warranty as to the suitability or fitness of these devices 
for any specific application. 

 

Technical Support 

The Rocpro T24Bay RAID is backed by free telephone technical support for two (2) years from the date of purchase. Please register 
your product with Rocstor. To register, fill in the Limited Warranty Registration form in the Support tab at www.rocstor.com.  

 

Free telephone technical support is available weekdays from 9 AM until 6 PM Pacific Standard Time. Customers in the United States 
and Canada can call toll-free: 

(888) 877-8777

; all others must call 

(818) 449-2000

 
When calling for support, please have the product’s serial number (printed on the label on the bottom of the drive) and system 
hardware information available. 
 

TRADEMARKS ACKNOWLEDGEMENTS  

 
© 2016, Rocstorage, Inc; acknowledges the following trademarks for company names or products mentioned 
within the Rocstor site, portal pages and Articles/text/manuals: 
Rocstor, Rocsecure and Rocpower are registered trademarks of Rocstorage, Inc. Rocpro, Rocport, Rocbit, 
Rocsafe … are the trademarks of Rocstorage, Inc. "store your future", "secure your future" and “power your 
future” are the slogan marks of Rocstorage, Inc. 
Apple, the Apple logo, Mac, Power Macintosh, FireWire, and Mac Pro, Leopard … are trademarks of Apple 
Computer, Inc. in the United States and other countries. 
Microsoft, MS-DOS, Windows CE, Windows NT, Windows 98,  Soft Windows, Vista … are registered 
trademarks of Microsoft Corporation in the United States and other countries. 
Intel, Itanium, Pentium, Celeron, and Xeon MMX … are registered U.S. trademarks of Intel; Thunderbolt and 
the Thunderbolt logo are trademarks of Intel Corporation in the United States and other countries. HyperDuo 
is the Register Trademark of Marvell Technology Group LTD. 
This product is (may also be) integrated with SATA hard drives from the following manufactures: Seagate, 
Samsung, Western Digital, Hitachi, Toshiba, Fujitsu …  
All other names are trademarks of their respective companies. 
Rocstor wishes to acknowledge the use of tables, charts, graphs and texts from the Wikipedia website. © 2000 
- 2016 

 

 
 
 
 
 
 

Summary of Contents for ROCPRO T24

Page 1: ...ROCPRO T24 4 Bay RAID System User Manual...

Page 2: ...IREMENTS AND PRECUSIONS 9 VIEWS 10 CONNECTORS 10 SYSTEM VIEWS FRONT BACK 10 HARD DRIVE INSTALLATION 11 MANAGEMENT SOFTWARE INSTALLACION ERROR BOOKMARK NOT DEFINED INSTALLATION OF MONITORING SOFTWARE 1...

Page 3: ...Rocstor Rocpro T24 3 SPECIFICATIONS 26 IMPORTANT NOTES 27 KNOWLEDGE BASE 28 LIMITED WARRANTY 29 TECHNICAL SUPPORT 32 TRADEMARKS ACKNOWLEDGEMENTS 32 COPYRIGHTS 33 CONTACT INFORMATION 34...

Page 4: ...se view complete Limited Warranty Information in this manual or on the Rocstor website www rocstor com for further details Capacity Disclaimer Actual accessible hard drive capacity will indicate up to...

Page 5: ...ble to static electricity Proper grounding is required to prevent electrical damage to the RAID System unit or other connected devices including the host computer Always place the RAID System unit on...

Page 6: ...s the sole responsibility of the user of the RAID System Under no circumstances will the manufacturer be held liable for the recovery or restoration of any data Please thoroughly read and follow the i...

Page 7: ...ate Drive in heat dissipating aluminum case Silent fans assure quiet operation while providing maximum airflow for cooling purposes Before using your Rocpro T24 please read this manual thoroughly Alth...

Page 8: ...er rates Provides multiple RAID tasks for effective storage management JBOD None RAID RAID 0 Striping RAID 1 Mirroring RAID 10 1 0 Supports Rebuild under RAID 1 RAID 10 1 0 Provides multiple devices w...

Page 9: ...transfer is being performed 3 If you will be incorporating either software or hardware RAID functionality to operate with the ST4 Series it is important to understand the RAID level and its component...

Page 10: ...rt Slot SYSTEM VIEWS Front and Rear View The status indication of each LED indicator is listed under the LED INDICATORS section below A Hard drive status indicator B Removable drive tray C Key access...

Page 11: ...and secure it with the screws included in the accessory kit to avoid any damage to the hard drive due to accidental movements 5 Choose one of the provided cables of your preference to connect the pre...

Page 12: ...on of Monitoring Software Please install from product CD in the accessory package or download it from www Rocstor com Step 1 Select Security Privacy under System Preferences Step 2 Click on the lock i...

Page 13: ...llow from anywhere for App downloads Step 5 Click on the lock icon from the bottom left corner to lock settings Step 6 Run MSU application to proceed installation for Introduction License Destination...

Page 14: ...Rocstor Rocpro T24 14 Step 7 Please click on Continue for License Step 8 Please click on Agree in the popped up dialogue of License to continue...

Page 15: ...tes the size of space will occupy please click on Install Step 10 Insert your Username Password for the computer then please click on Install Software to continue Step 11 Software installation complet...

Page 16: ...owered on Please choose enterprise standard HDD for surveillance with identical brand and capacity Step 1 Insert your Username and Password for the computer Step 2 3 setting options can be found on th...

Page 17: ...lease backup all data before configuring changing to desire RAID mode C JBOD To use individual capacity of each installed HDD D RAID 0 Only enhances the performance of data accessing it does not provi...

Page 18: ...d are indicated correctly and then click on Next to continue Step 5 Please verify selected RAID level and relevant information are indicated correctly and then click on Submit to continue Step 6 Click...

Page 19: ...ht corner may apply for Modify or Restore HDD ID Each set of HDDs within will be indicated as 0 1 2 and 3 Deletion of RAID Please backup stored data before deleting RAID once RAID been deleted all dat...

Page 20: ...o T24 20 Step 2 Confirmation dialogue will appear for deletion Step 3 Second confirmation dialogue will appear to proceed with delete Step 4 Final confirmation dialogue will appear to delete partition...

Page 21: ...other devices please revert the HDD to JBOD mode using original device software before install in ROCPRO T24 D If monitoring software is being active for a period of time without accessing please pro...

Page 22: ...ces i e digital video camera and more However the process transfer speeds of each device connected along the Thunderbolt may vary depending on the device s model brand and its original connection port...

Page 23: ...llest disk Although Striping is an easily implemented simple configuration Striping should never be used for mission critical applications The speed of operation is excellent in comparison to other RA...

Page 24: ...the source disk during the rebuild process because the data in both disks will be lost RAID 1 0 10 In RAID 1 0 the data is first mirrored and then striped Under this RAID Mode it provides another way...

Page 25: ...a group of drives In JBOD the number of logical drives is equal to the number of physical drives HDD and or SSD This mode allows the RAID System to operate as a multi disk storage enclosure but provid...

Page 26: ...D 14 55 Lbs 6 6 kg Weight With SSD 7 7 Lbs 3 49 kg Retail package Dimension 9 H x 9 W x 12 5 L Retail package No HDD 8 90 Lbs 4 04 Kg Retail package With HDD 14 50 Lbs 6 58 Kg Retail package With SSD...

Page 27: ...he next window is Computer Management In the left menu click Disk Management 5 The ultimate goal is to reach Disk Management If you know how to get there skip this section and go directly to Instructi...

Page 28: ...upported by one connector through various topologies Thunderbolt 2 At the physical level the bandwidth of Thunderbolt 1 and Thunderbolt 2 are identical and Thunderbolt 1 cabling is thus compatible wit...

Page 29: ...the Rocstor branded product from the original purchaser or lessee Rocstor products are manufactured using new materials or new and used materials equivalent to new in performance and reliability Spare...

Page 30: ...original purchase receipt and a description of the problem to the Rocstor home office Buyer is responsible for the product until it is received by Rocstor It is recommended that the product be insured...

Page 31: ...arts directly to you to fulfill your warranty This will save considerable repair time After you call the Rocstor Technical Support Center at 888 877 8777 a replaceable part can be sent directly to you...

Page 32: ...orm in the Support tab at www rocstor com Free telephone technical support is available weekdays from 9 AM until 6 PM Pacific Standard Time Customers in the United States and Canada can call toll free...

Page 33: ...and may not be reproduced distributed transmitted displayed published or broadcast without the prior written permission of Rocstorage Inc You may not alter or remove any trademark copyright or other...

Page 34: ...rate Sales Team s goal is to help our U S A and Canadian customers find a storage solution that best serves their needs We will help you determine your best purchasing options For more information ple...

Page 35: ...Rocstor Rocpro T24 Thank you for purchasing the Rocpro T24 4 Bay RAID Ver 1129M...

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