ROCSTOR
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COMMANDER 3F user manual
Page | 37
Troubleshooting
Rocstor data storage products are subjected to several quality control tests before leaving our
factory. However, from time to time, the product may not work after shipment or would
experience intermittent problems under certain criteria and/or situations. Should you
experience a problem with your Commander HD, please review the Manual and read the
possible solutions that fit your problem. (The User Manual is updated regularly so check the
Rocstor website for an updated Manual). Please contact Rocstor technical support listed under
contact information at the end of this Manual.
Troubleshooting for MACINTOSH computers
Problem:
The computer does not recognize the drive
Solutions:
Is the Commander Green light ON and is the cable connected from the HD device to the
computer. Commander HD icon should appear on the desktop.
Continue to review this
guide to find the solution.
Your computer’s Minimum requirements may not meet the minimum system requirements
as indicated in this Manual. Page 8
Confirm that the outlet is providing the correct voltage and the electrical power cord is
securely attached to both the outlet and the Commander drive. Poor or loose connections
can result in loss of power and possible damage to the drive. Ensure that the ON/OFF
switch is turned to the ON position.
If the Commander drive is connected to an outlet via an Undisrupted Power Supply
(battery Backup) or a surge protector, be sure that they provide the correct voltage and
they are all switched “ON” and receiving electricity.
Please review this Manual’s installation procedure for the operating system and interface
you are using.
Read the Manual’s installation procedure to ensure it was properly followed.
Please check the cable connections as the cables must be properly and securely attached
to the computer and hard drive. Ensure that there is a firm connection. It is suggested
that the cables be detached and reattached, and that the computer be shut off for 20
seconds and then restarted.
Ensure that the Commander drive has been properly reformatted by reviewing the User
Manual.
