Rockwell Automation Allen-Bradley MobileView 2711T-VMBRACKET, User Manual

Page: 91 / 104

Rockwell Automation Publication 2711T-UM001E-EN-P - March 2019 91
Maintain and Troubleshoot the MobileView Terminal and IP65 Junction Box Chapter 6
Provide Information to
Technical Support To contact Rockwell Automation support, see the back cover. Be prepared to
provide the following information:
• Detailed description of anomaly, including circumstances of when it
occurred (for example, programs that were running and what steps were
taken)
• Any steps taken to try to resolve an anomaly
• System information for the MobileView 2711T terminal:
a. From the terminal desktop, tap System Config
b. On the System Config dialog box, tap System Info
The system-image version number is most important, but other version
information can also be helpful.
Ship or Transport a
MobileView Device If you must ship a MobileView terminal or a MobileView junction box via
common carrier or otherwise transport it to another location for service or any
other reason, you must first uninstall the device and place it in its original packing
material.
IMPORTANT Always use the original packaging material to ship or transport a MobileView
terminal or MobileView junction box.
Verify that all applicable environmental conditions in Table 12 on page 94 are
fulfilled while the device is shipped or transported.
Rockwell Automation is not responsible for damage to any MobileView device
that does not follow the guidelines in this section.