Robotronics Buzz E. Smoke Alarm & Safety House, Operating Manual, Page: 55 / 75

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Chorus:
Call 911, Call 911
Tell them your name. Tell them where you live.
Stay on the line. Take the time
Call 911, Call 911
Chorus fades
Smoke Alarm: When you call 911 a person called an operator will answer. They will
ask you to tell them some important information. Stay on the phone until the operator
tells you it is okay to hang up.
If you call about a fire, the operator will call the fire department. If you report a crime
being committed, the operator will call the police. If you tell them about someone who
has been hurt in an accident or who is having a heart attack, an ambulance will be
called.
When you phone 911 remember to stay calm and follow these simple rules, so help can
arrive quickly.
• Memorize your address and phone number (including the area code), before there is
an emergency. Be sure you know your first and last name.
• Speak loudly and clearly so you can be understood by the operator.
• Tell the operator you have an emergency and what kind of emergency it is.
• Stay calm and answer all the questions the operator asks you.
• Don’t hang up until the operator says it’s okay. If the emergency allows, the operator
will keep you on the phone until help arrives.
• If you have to hang up, and the emergency is taken care of before help arrives, call
911 again and tell the operator help is no longer needed.
I’m going to demonstrate what happens when you call 911 in an emergency, so you’ll
know just what to do. Never call 911 unless it is a real emergency.
(Dial tone, sound of number being dialed.)
Operator : 911, where is your emergency?
Buzz: 250 Hazard Lane, Fire Safety City.
Operator : What’s the problem?
Buzz: My house is on fire!
Operator: What is your name?
Buzz: My name is Buzz E. Smoke Alarm.
Operator : What is your phone number?
Buzz: 555-123-3473.
Operator : Stay on the line while I contact the fire department. (Pause)
Can you tell me how the fire started?
Buzz: It started on the stove while I was cooking dinner. (Pause)
Thank-you, Buzz. Help is on the way.
Tell me when you see the fire truck.
Buzz: (Pause) I see the fire truck now.