7
Troubleshooting
The following simple issues can be handled by the user. Please call the after-sale service department if the issues
are not settled.
Inoperative
Check that the freezer is connected to the power supply.
Input voltage may be too low.
Check that the thermostat knob is not in the ‘Off’ position.
Check that there is isn’t a power failure or that the circuit breaker hasn’t
been tripped.
Odour
Odorous foods should be wrapped.
Rotten foods should be removed.
The interior may need to be cleaned.
Long-term operation of
compressor
It is normal for the compressor to operate for longer periods during the
summer when the ambient temperature is higher.
Do not put too many foodstuffs into the freezer at one time.
Do not put foods into the freezer until they are cooled.
Frequently opening the door will cause the compressor to run for longer.
Check if the freezer needs to be defrosted.
Interior light does not work
Check that the freezer is connected to the power supply.
Check whether the interior bulb is damaged or in need of replacing.
The freezer door cannot be
properly closed
Check whether the freezer door is being blocked by food packages.
Loud noises
Check whether food is placed levelly.
Check whether the freezer is balanced.
Difficulty opening door
After refrigeration, there will be a pressure difference between the interior
of the freezer and exterior. This can result in causing difficulty to open the
door.
Freezer enclosure heat
Condensation
The freezer enclosure may emit heat during operating, especially in
summer. This is caused the radiation of the condenser and is a normal
phenomenon.
Condensation occurs when there is a high ambient humidity. The
condensation can be wiped away with a towel.
Airflow sound
Buzz
Clatter
Refrigerants circulating in the refrigerant lines will produce sound which is
normal and does not affect the cooling effect.
The compressor will generate a buzzing sound, especially when starting up
or shutting down.
The solenoid valve or electric switch valve will clatter which is a normal
phenomenon and does not affect operation.
