EN
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6 Troubleshooting
SYMPTOMS
POSSIBLE CAUSES
SOLUTIONS
Display OFF
Display
switches on
when button
pressed
Display auto off mode
activated
Menu
Pers
disp
(see 4.4.2)
Display still
off when
button
pressed
No power
Check power supply
Error
message
displayed
“senerr”
Temperature sensor is either
not connected or not working.
Check LED connector
“fanerr”
Fan is not connected or not
working.
Test the fan manually (Menu
Tools
→
tstFan
)
“heat”
Ambient temperature has
reached a point where fan
cannot cool LED sufficiently;
LED will therefore start
dimming down to protect LED
from overheating.
Set up fan speed limit to
HIGH
(Menu
Pers
→ Fan
)
See
3.1.2 operating conditions
Impossible
to control
through
DMX
DMX
indicator on
DMX address
Check DMX address
DMX data
detected can be
checked in Menu
Tools
DMXin
DMX
indicator off
DMX protocol problem
Check data signal
DMX data wiring
Check connectors and
data cable
When using several units,
dimming are not
synchronized
Different
Resolution
All the units must have the same resolution
(See 4.4.2 Menu
Mode
Resolution
)
Different
Response
All the units must have the same response
(See 4.4.2 Menu
Mode
Response
)
Different
Dimming curve
All the units must have the same dimming
curve (See 4.4.2 Menu
Mode
Curve
)
Light switches on when
powered on
Manual value is operating
when DMX is not connected
Select OFF or HOLD mode in Menu
Pers
→
noDMX
,
Light switches off when DMX
is not detected
Manual
or
OFF
mode is
active when DMX is not
connected
Select HOLD mode in Menu
Pers
→
noDMX
,
Strobe function doesn’t work
Strobe function inactive
Strobe must be activated in Menu
Mode
Strobe
Strobe function active
Light intensity must be different from 0
