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TROUBLESHOOTING
The pilot lights indicate when the rice cooker is cooking and warming. If this does
not light up when switched on and the water is not heating check the following
before calling for service.
√
The machine is plugged in correctly and the power is switched on.
√
The power point is not faulty, and that the circuit has not been overloaded by other
machines.
√
The Overheat Protection system may have tripped. When a critical temperature
inside the machine is reached, a thermal limiter will disconnect power to the
cooker. The thermal limiter is likely to trip for these reasons:
•
The bowl is not making good contact to the heating plate due to an obstruction
or dented bowl.
•
The Rice Cooker has been continuously cooking without sufficient time to cool
down between cook cycles.
⇒
SW5400 & SW6000
: The thermal limit switch has an auto reset function. To
reset,
UNPLUG
the machine from the wall and let it cool down to room
temperature. Remove the bowl and inspect for any damage or dents. Also
check that there is nothing obstructing the bowl from making contact to the
heating plate. After the machine has been
UNPLUGGED
from the wall and
had time to cool, the thermal limiter will automatically reset, allowing further
operation of the rice cooker.
Note:
The machine must be unplugged for at
least 2 minutes whilst the machine is cold to reset.
⇒
SW7200 & SW10000
: The thermal limit is a fuse that must be replaced.
Please contact technical support.
√
Check for objects caught between the Rice Bowl and the heating plate.
√
Make sure that the Rice Bowl is seated correctly inside the cooker body, to
ensure proper contact with the heating plate.
√
Make sure that the cook switch has been pressed into the down position and the
light indicates the rice cooker is cooking.
√
Never use any Rice Bowl from another brand or model of rice cooker. Using
another Rice Bowl will damage the Rice Cooker. Damage caused by using
another Rice Bowl is not covered by the warranty.
Only after all these points have been checked should you call for service.
