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User's Guide 

DIGI96/8 PRO  © RME

 

24

 

 

16. Hotline - Troubleshooting

 

 

16.1 General 

 
The newest information can always be found on our website 

www.rme-audio.com

, section FAQ, 

Latest Additions. 

 
Playback works but recording doesn´t: 
 

• 

Check that a valid input signal is at hand. In this case the Error LED on the hardware turns 
off, and the current sample frequency is shown under 'Settings'. 

• 

If you are sure that a valid signal is being sent but the LED is still red, then check the cur-
rently selected input in the Settings dialogue. 

• 

Check whether the 

DIGI96/8 PRO

 has been selected as recording device in the audio 

application. 

• 

Check whether the sample frequency set in the audio application (‘Recording properties’ or 
similar) matches the input signal. 

• 

Check that there is no loop cabling present. If so set 'Clock Mode' to 'Master'. 

 
The input signal cannot be monitored in real-time 
 

• 

Monitoring has not been enabled (for example 'Global disable' in Cubase). 

 

Only the playback signal, but not the record (input) signal is present at the output 

 

• 

The DIGI96 series has no hardware mixer. Therefore while playback is running only the 
playback signal is present at the output. The mixing of record and playback signal has to be 
done in the software (for example deactivate Cubase's 'ASIO Direct Monitoring'). 

 

The SPDIF output does not work 
 

• 

The output operates in ADAT Mode, see 

Output Status Display

. This may be caused by 

Force Adat being activated, an activation of more than the first (1/2) Master output busses in 
Cubase, or when 'Max I/O' (under Hardware & Driver) wasn't set to 2 in Logic.

 

  
Low Latency ASIO operation under Windows 2000/XP on single CPU systems: 

 

• 

To use ASIO at lowest latencies under Windows 2000/XP even when only having one CPU, 
the system performance has to be optimized for background tasks. Go to Control Pa-
nel/System/Advanced/Performance Options. Change the default 'Applications' to 'Back-
ground tasks'. The lowest usable latency will drop from 23 ms to around 3 ms. This is no is-
sue when using dual CPU systems. 

 
The recording or the playback is disturbed by crackling: 
 

• 

Increase the quantity and size of the buffers in the software being used. 

• 

Use a different cable (coaxial or optical) to cross-check them for defects. 

• 

Check that there is no loop cabling present. If so set 'Clock Mode' to 'Master'. 

• 

In case of loop cabling with an ADAT we recommend to use the ADAT as master (Int) and 
the DIGI as slave (AutoSync). 

• 

Increase the buffer size of the hard disk cache (example: from 64 kB to 256 kB). 

• 

Activate Busmaster mode for the hard disks. Windows: Device Manager, double-click on 
‘Disk drives’, then on the required hard disk(s). Select ‘DMA’ in the Properties dialog. 

 

Summary of Contents for DIGI 96/8 PRO

Page 1: ...de DIGI 96 8 PRO PCI Bus Audio Card 2 8 Channels Stereo ADAT Interface 24 Bit 96 kHz Digital Audio 32 96 kHz Sample Rate 24 Bit 96 kHz Analog Audio Board Rev 1 2 Hardware version 000 24 Bit 96 kHz ZLM...

Page 2: ...ME 9 8 5 Record while Play 10 8 6 DVD Playback AC 3 DTS under MME 10 8 7 Low Latency under MME 11 9 Configuring the DIGI 96 8 PRO 9 1 General 12 9 2 Force Adat 14 9 3 Analog Output 14 9 4 Tab Mode 15...

Page 3: ...ox PCI card DIGI96 8 PRO Quick Info guide RME Driver CD Adapter cable D type XLR Phono Internal cable 2 core 3 System Requirements Windows 95 98 NT 2000 XP Linux or MacOS A free PCI bus slot Additiona...

Page 4: ...BA THD N output 100 dB 0 001 Frequency response DA 0 1 dB 20 Hz 20 8 kHz sf 44 1 kHz Frequency response DA 0 5 dB 10 Hz 44 kHz sf 96 kHz Sample rates playback 32 44 1 48 64 88 2 96 kHz and variable wo...

Page 5: ...ows will install the DIGI driver and will register the card in the system as a new audio device The computer should now be re booted Unfortunately in seldom cases the path to the CD ROM i e its drive...

Page 6: ...driver not certified driver or similar come up Don t listen to Microsoft listen to us and continue with the installati on 7 4 Deinstalling the Drivers A deinstallation of the DIGI96 series driver fil...

Page 7: ...faders allow to change the output level from 0 dB down to 78 dB A spe cial mute circuit reduces noise when switching the computer on and off 8 2 Internal Connectors The DIGI96 8 PRO has one internal d...

Page 8: ...s If you feel you cannot do without system sounds you should consider buying a cheap Blaster clone and select this as Preferred Device in Control Panel Multimedia Audio The RME Driver CD includes step...

Page 9: ...an then be changed in the application s audio attributes or similar dialog The screenshot to the right shows a typical dia log used for changing basic parameters such as sample frequency and resolutio...

Page 10: ...DVD software s audio properties now allow to use SPDIF Out or to activate SPDIF output When selecting these the software will transfer the non decoded digi tal multichannel data stream using the RME c...

Page 11: ...buffer size is set with the same buttons as the ASIO buffer size Please note that this setting only defines the buffer size of the hardware The true and effective latency is configured within the MME...

Page 12: ...t control the monitoring behaviour of the card Automatic sets the normal mode where the input signal reaches the output only whilst recording In this mode when starting a recording feedback occurs ver...

Page 13: ...ter selecting Input the input sig nal appears at the output whenever playback is not active Output Format Automatic sets the output to 2 channel SPDIF or 8 channel ADAT mode according to the current u...

Page 14: ...ardware without any additional software Activated Force Adat allows you to use the card as a format converter from SPDIF to ADAT The stereo signal at the input is copied to all 4 stereo pairs of the o...

Page 15: ...hrough the computer record plus playback monitoring gives double values The setting of the buffer size affects all formats MME Defines lowest possible latency The current latency and bit resolution is...

Page 16: ...ier so synchronization breaks down To remedy this switch the card s clock mode over to Master Due to the outstanding clock control and PLL a synchronization of the output signal to the input signal is...

Page 17: ...its internal input and AutoSync mode Next connect the third card in the same way from the second s card Sync Out to the third s card Sync In Configure this card like the second one The necessary 2 wir...

Page 18: ...ew output header is optimized for largest compatibility with other digital devices 32 kHz 44 1 kHz 48 kHz 64 kHz 88 2 kHz 96 kHz depending on the current sample rate Audio use Non Audio No copyright c...

Page 19: ...ogue If the software being used requires a continuous ADAT mode activate the switch Force Adat in the Settings dialog When using a normal 2 track program to play or record a stereo file you re not onl...

Page 20: ...DirectSound support un check Disable DS in the Settings dialog Additionally the driver offers multi device DirectSound This mode is not officially supported by Windows 95 98 but works perfectly for e...

Page 21: ...st one other the card swit ches into ADAT mode Simply activate Force Adat in the settings dialog in case the ADAT format is desired when playing back only 2 tracks Record The card automatically recogn...

Page 22: ...s double values More information on how to set up the latency under ASIO can be found in chapter 9 4 Tab Mode 14 3 Known problems In case the used computer has no sufficient CPU power and or sufficien...

Page 23: ...ration of GSIF and ASIO requires to use different channels As Cubase VST always uses tracks 1 2 these tracks must not be activated in Gigastudio Sampler The tracks activated under GSIF have to be de a...

Page 24: ...e for example deactivate Cubase s ASIO Direct Monitoring The SPDIF output does not work The output operates in ADAT Mode see Output Status Display This may be caused by Force Adat being activated an a...

Page 25: ...og New hardware component found does not appear Is the Error LED of the DIGI96 8 PRO lit when no cable is connected to the optical input If not the card is either defect or not sitting properly in the...

Page 26: ...xamples Peak level measurement RMS level measurement Over detection phase correlation measure ment dynamic range and signal to noise ratios RMS to peak difference loudness long term peak measurement i...

Page 27: ...D 85778 Haimhausen Tel 49 08133 91810 Manufacturer IMM Elektronik Leipziger Str 27 D 09648 Mittweida Trademarks All trademarks and registered trademarks belong to their respective owners RME DIGI96 Sy...

Page 28: ...nal cabling for example when the XLR input and output jacks shall be build into the PC housing so that the supplied cable adapter is no longer nee ded When using a 10 wire computer flat cable with the...

Page 29: ...User s Guide DIGI96 8 PRO RME 29 Block diagram...

Page 30: ...is subject to the following two condi tions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operat...

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