Troubleshooting
SOLUTION
SYMPTOM
11
Adjustable Base Does Not Operate
1. Is the power cord plugged into a working and
grounded electrical outlet?
2. Check the remote to see if it is lighting up.
3. Check the light on the control box is on.
4. Disconnect the adjustable base from electrical socket.
5. Keep unplugged for one minute.
6. Plug back into electricity
(NOTE: surge protector is recommended).
7. Wait one minute.
8. Press any button on the remote and hold until light
on the remote illuminates.
9. Wait several seconds.
10. Adjustable base should be working.
11. Still not operating? Re-program the remote.
The Remote Does Not Work/Light Up
1. Remove batteries.
2. Leave the batteries out for 30 minutes.
3. Scratch terminals of the inside of the
remote with a coin or key.
4. Put fresh batteries inside the remote.
5. Remote should light up.
The Adjustable Base Is Squeaking
1. Remove nuts and bolts. Please note the white
bushings do not need to be removed.
2. Lubricate the bolts and the holes where the screws are
fasten to by applying the grease with a Q-tip
(Lubrication can be obtained by contacting
Customatic’s Customer Care Center).
3. When placing the lubricated bolts and the nuts back
onto the adjustable base, please be sure there is a
looser tightening on the nut.
The Adjustable Base Stutters
While in Motion
1. Clear any clutter or obstructions under and around
the adjustable base. Radio frequency interference from
other remotes or electronic devices may affect normal
operation.
2. Check batteries in remote and replace if necessary.
3. Assure the keys on remote are being pressed firmly
down to have the base operate.
In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions provided in the chart below:
ALL IN ONE FILE-Contemporay 2_Layout 4 5/24/17 3:36 PM Page 13
