Welcome | 5
Welcome
This guide describes the requirements and procedures for rack installation for your Riverbed appliance.
Each chapter includes instructions for product families.
Note:
All 2U and 3U appliances must be mounted to a four-post rack; they can’t be mounted to a two-post rack.
This guide is written for administrators responsible for installing Riverbed appliances and includes
information relevant to the following products:
•
SteelHead CX
•
SteelHead Interceptor
Documentation and release notes
The most current version of all Riverbed documentation can be found on the Riverbed Support site at
See the Riverbed Knowledge Base for any known issues, how-to documents, system requirements, and
common error messages. You can browse titles or search for keywords and strings. To access the
Riverbed Knowledge Base, log in to the Riverbed Support site at
Each software release includes release notes. The release notes list new features, known issues, and fixed
problems. To obtain the most current version of the release notes, go to the Software and
Documentation section of the Riverbed Support site at
http://www.riverbed.com/services/index.html
Examine the release notes before you begin the installation and configuration process.
Contacting Riverbed
This section describes how to contact departments within Riverbed.
•
Technical support
- Problems installing, using, or replacing Riverbed products? Contact Riverbed
Support or your channel partner who provides support. To contact Riverbed Support, open a
trouble ticket by calling 1-888-RVBD-TAC (1-888-782-3822) in the United States and Canada or +1
415-247-7381 outside the United States. You can also go to
.
•
Professional services
- Need help with planning a migration or implementing a custom design
solution? Contact Riverbed Professional Services. Email
or go to
www.riverbed.com/services/index.html
.
•
Documentation
- Have suggestions about Riverbed’s online documentation or printed materials?
Send comments to
