MODEL NO.: 20187/20188
12
Ceiling Fan Troubleshooting Guide
Welcome to the River of Goods family! We’re honored you’ve decided to include one of our ceiling fans in your home.
Problem
Solution
Fan/Lights do not start
•
Check all fuses/circuit breakers
•
Turn off electrical power and ensure the wiring is correct
•
Ensure light kit wires are securely connected
Fan is noisy
•
Allow a 24-
hour “break in” period. Any level of noise louder than ambient levels
should disappear during that time
•
Check the electrical mounting box and ensure it is securely fastened
•
Check all screws/wire connections on the fan to ensure they are securely fastened
•
Use of an unapproved light dimmer or wall control can cause harmonic distortion
and excess noise. Check to ensure that if installed, the wall control is approved for
ceiling fan use
Fan does not move
much air
•
Check the direction of the fan blades when running. If needed, flip the reverse
switch on the motor housing to ensure the ceiling fan is moving air in the desired
direction
•
Ensure no household items are obstructing the airflow of the ceiling fan
•
Check to ensure the ceiling fan is appropriate for the size of the room in which it is
installed
Fan shakes or wobbles
•
A small amount of wobble is typical and acceptable and is not indicative of a defect
•
Ensure the electrical mounting box and hanging bracket are securely fastened
•
Install the included balancing kit. If undesired movement persists, simply change
the location of the balancing kit until the excess movement ceases
MAINTENANCE
1.
The fan natural movements may cause some connections to work loose. A clicking or rattling noise is a
certain sign of loosening screws. Check the support connections, brackets and blade attachment twice
a year, and tighten all screws as necessary.
2.
Clean your fan periodically. Use only a damp cloth (never use solvents), and dust with a soft cloth or
brush.
3.
You will never need to oil your fan, its permanently sealed bearing will prevent noise.
4.
Make sure the power is turned off at the main fuse or circuit panel before you attempt any repairs.