Genisys Dock Leveler by Rite-Hite
Standard Warranty Policy
Rite-Hite warrants to and for the sole benefit of the original purchaser that Genisys by Rite-Hite (hereinafter “Genisys”) Dock Levelers
shall be free from defects in material and workmanship subject to the following:
Length of Time:
All products are warranted for a one year period commencing on the earlier date of approved installation or the (30th) day after the
date of shipment. This warranty covers the repair or replacement of the defective product or component at Rite-Hite’s sole election
and expense, including reasonable labor, reasonable travel and freight.
Component Scope:
The structural components protected by this warranty include the rear frame, deck, lip, front and rear hinge area and working range
toe guards on all Genisys Dock Levelers.
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On HL Series dock levelers, all cylinders, pumps, hoses, fittings, electrical motors and control panels are covered.
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On ML Series mechanical levelers, springs, chains, lip extension mechanism, main counterbalance and ramp control are covered.
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On AL Series dock levelers, air tower, blower motor, hoses, lip extension mechanism, chains and control panels are covered. 5
year warranty on the air tower, blower motor, and hoses.
Repair part freight costs will be borne by Rite-Hite via standard shipping terms. Charges for overnight or special freight requirements
will be billed to the end user, General Contractor or Genisys Representative and must be approved at time of shipment.
Warranty claims will not be accepted if the parts and/or assemblies have not been installed on Genisys products or the installation
has not been carried out in accordance with Genisys installation instructions.
If a part is replaced during the standard warranty period, it will be covered for the remainder of the warranty period for the dock
leveler.
The above warranties are in lieu of any other warranties, either expressed or implied, including but not limited to any warranty of
merchantability or implied warranty of fitness for a particular application.
In no event shall Rite-Hite or any of its subsidiaries be responsible for or liable to anyone, including third parties, for special, indirect,
punitive, incidental or consequential damages, even if Rite-Hite Representative has been advised of the possibility of such damages.
Such excluded damages include, but are not limited to, loss of goodwill, loss of profits, loss of use, interruption of business, or other
similar indirect financial loss.
This limited warranty shall be void and of no effect:
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if product is altered or modified from its original condition as installed or as delivered at or from the factory
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to the extent that the product defect is the direct result of improper installation, operation beyond capacity, or other than in
accordance with Genisys instructions, careless or negligent use, or failure to maintain the product as recommended by the
Genisys owner’s manual.
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if Rite-Hite or the Genisys Representative is not notified of the defect and such notification failure creates additional component or
product stress which compounds the cost for defect correction.
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if the product is not adjusted and lubricated on the intervals and to the extent required in the Genisys Owner’s Manual.
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if the product is moved and reinstalled from its original installation point without advising Rite-Hite or a Rite-Hite Representative.
8900 N. Arbon Drive
Milwaukee, Wisconsin 53224 USA\
Phone: 414-355-2600
1-800-456-0600
Web: www.ritehite.com
Representatives in all Major Cities
By Rite-Hite
WARRANTY
