Appendix 1 : Troubleshooting
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Appendix 1. Troubleshooting
The table below is an outline of general problems that may occur during the
use of the PC along with suggested solutions. If any of these problems
should occur, proceed with the instructions in the table below or refer to the
‘Troubleshooting” topic in Windows’ online ‘Help’. If the problem persists or
if problem descriptions do not describe your problem, contact one of our
sales agency or the Customer Support Center.
Problem Solution
Table. Trouble shooting
Problem
Countermeasure
Error message reading
‘Operating system not
found’ appears when
booting.
Check if the BIOS setup utility properly reads the hard
disk. If it turns out that the hard disk is not being read
properly, contact the Customer Support Center.
Error message ‘CMOS
checksum error’
appears when booting.
This can occur when the motherboard’s CMOS backup
batteries have run out. Contact the Customer Support
Center to replace the batteries.
Booting to safety
mode.
1.
This can be caused when the computer was not
properly shut down. Click [Start]-[End] to shut off
the computer and reboot.
2.
This may stem from the failure to read the system
environment. Click and execute [Start]-[Program]-
[Sub program]-[System tool]-[Disk inspection] and
reboot the computer.
3.
This may occur when there is a problem with a
system device. Click [Start]-[Control panel]-
[Performance and maintenance]-[System] and
select ‘device administrator’ under the hardware
tab. If you find a problem with a certain device,
reinstall the device.
