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Standard Limited Product Warranty (“Limited Warranty”)
RISCO Ltd. (“
RISCO
") guarantee RISCO’s hardware products (“
Products
”) to be free from defects in
materials and workmanship when used and stored under normal conditions and in accordance with the
instructions for use supplied by RISCO, for a period of (i) 24 months from the date of delivery of the
Product (the “
Warranty Period
”). This Limited Warranty covers the Product only within the country
where the Product was originally purchased and only covers Products purchased as new.
Contact with customers
only
. This Limited Warranty is solely for the benefit of customers who purchased
the Products directly from RISCO or from an authorized distributor of RISCO. RISCO does not warrant
the Product to consumers and nothing in this Warranty obligates RISCO to accept Product returns directly
from end users who purchased the Products for their own use from RISCO’s customer or from any
installer of RISCO, or otherwise provide warranty or other services to any such end user directly. RISCO’s
authorized distributor or installer shall handle all interactions with its end users in connection with this
Limited Warranty. RISCO’s authorized distributor or installer shall make no warranties, representations,
guarantees or statements to its end users or other third parties that suggest that RISCO has any warranty
or service obligation to, or any contractual privy with, any recipient of a Product.
Remedies
. In the event that a material defect in a Product is discovered and reported to RISCO during the
Warranty Period, RISCO shall accept return of the defective Product in accordance with the below RMA
procedure and, at its option, either (i) repair or have repaired the defective Product, or (ii) provide a
replacement product to the customer.
Return Material Authorization
. In the event that you need to return your Product for repair or
replacement, RISCO will provide you with a Return Merchandise Authorization Number (RMA#) as well
as return instructions. Do not return your Product without prior approval from RISCO. Any Product
returned without a valid, unique RMA# will be refused and returned to the sender at the sender’s expense.
The returned Product must be accompanied with a detailed description of the defect discovered (“
Defect
Description
”) and must otherwise follow RISCO’s then-current RMA procedure published in RISCO’s
website at
www.riscogroup.com
in connection with any such return. If RISCO determines in its reasonable
discretion that any Product returned by customer conforms to the applicable warranty (“
Non-Defective
Product
”), RISCO will notify the customer of such determination and will return the applicable Product
to customer at customer’s expense. In addition, RISCO may propose and assess customer a charge for
testing and examination of Non-Defective Product.
Entire Liability.
The repair or replacement of Products in accordance with this Limited Warranty shall be
RISCO’s entire liability and customer’s sole and exclusive remedy in case a material defect in a Product is
discovered and reported as required herein. RISCO’s obligation and this Limited Warranty are contingent
upon the full payment by customer for such Product and upon a proven weekly testing and examination
of the Product functionality.
Limitations
. This Limited Warranty is the only warranty made by RISCO with respect to the Products.
The warranty is not transferable to any third party. To the maximum extent permitted by applicable law,
this Limited Warranty shall not apply and will be void if: (i) the conditions set forth above are not met
(including, but not limited to, full payment by customer for the Product and a proven weekly testing and
examination of the Product functionality); (ii) if the Products or any part or component thereof: (a) have
been subjected to improper operation or installation; (b) have been subject to neglect, abuse, willful
damage, abnormal working conditions, failure to follow RISCO’s instructions (whether oral or in writing);
(c) have been misused, altered, modified or repaired without RISCO’s written approval or combined with,
or installed on products, or equipment of the customer or of any third party; (d) have been damaged by
any factor beyond RISCO’s reasonable control such as, but not limited to, power failure, electric power
surges, or unsuitable third party components and the interaction of software therewith or (e) any failure
or delay in the performance of the Product attributable to any means of communication provided by any
third party service provider, including, but not limited to, GSM interruptions, lack of or internet outage
and/or telephony failure. BATTERIES ARE EXPLICITLY EXCLUDED FROM THE WARRANTY AND
