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8 . W A R R A N T Y
WE GUARANTEE
These warranty conditions apply to Austria, Germany and
Switzerland.
For the purpose of timely damage limitation, the warranty
claim on the part of the claimant is to be enforced at the
RIKA dealer in writing using the invoice and stating the
purchase date, model name, serial number and reason for
complaint.
WARRANTY
5 years on the welded stove body. The warranty only
covers defects in materials and workmanship as well as
delivery of spare parts free of charge. Labour and travel
times are not included in the manufacturer’s warranty.
Only use spare parts recommended or supplied by the
manufacturer. Loss of warranty on non-observance!
The precondition for the warranty is that the stove has
been installed and commissioned properly according to the
Instructions for Use valid at the time of purchase.
Connection must be performed by a specialist for such
stoves.
The warranty excludes WEARING PARTS such as glass,
coating, surface coatings (e.g. handles, panels), seals, fire
trough, grates, draught plates, deflector plates, combustion
chamber liners (e.g. fireclay), ceramics, natural stone,
ignition elements, sensors, combustion chamber sensors
and temperature controller.
Damage arising from non-observance of the
manufacturer’s instructions for operation of the unit is also
excluded (e.g. overheating, use of non-approved fuels,
incorrect intervention in the stove, electrical excess
voltage, a chimney draught set incorrectly for the stove,
non-performance or deficient maintenance and cleaning,
incorrect operation by the user or third parties, etc.) or
caused by such.
Any costs incurred by the manufacturer due to unjustified
warranty claims are to be charged to the claimant.
THE
WARRANTY
DOES
NOT
AFFECT
THE
STATUTORY WARRANTY PROVISIONS.
