OUT-OF-BOX FAILURE
If the product does not function as specified or reasonably expected upon first use after installation,
please contact your contractor or trades person to check if the installation and commissioning are
performed satisfactorily and in accordance with the instructions in the Installation Manual. You or
your installer may contact Rigel for any advise and we will be glad to be of assistance.
Should this still not resolve the issue, please contact our Customer Support Department and we will
arrange for a visit by a Rigel service technician if necessary.
PERFORMANCE DECLINE
If the product is exhibiting a noticeable decline in performance after substantial use, please refer to
the Product Care and Cleaning section of this Manual to check if simple home maintenance is
required.
Should product performance not improve after simple home maintenance is performed as per the
instructions in the Product Care and Cleaning section, please contact our Customer Support
Department to discuss the issue you are facing, and to request for service under warranty if
applicable.
RIGEL TECHNOLOGY (S) PTE LTD (HQ)
RIGEL INNOVATION CENTRE
20 Changi Business Park Central 2 Singapore 486031
CUSTOMER SUPPORT DEPARTMENT
Tel: (65) 6812 6288 Fax: (65) 6812 6388
Office Working Hours:
8:30am - 6.00pm (Monday to Thursday)
8:30am - 5.30pm (Friday)
E-mail: [email protected]
TROUBLE SHOOTING GUIDE
The instructions contained herein are for the proper care and maintenance of the
product, to ensure optimal function.
Please read the following care and cleaning information thoroughly and retain this
document for future use and reference.
CARE AND CLEANING INSTRUCTIONS
Before commencing on the cleaning of your Rigel product with any cleaning agents,
please read the directions on the cleaning agent to ensure that it is safe for use with the
materials on your Rigel product.
Always test any new cleaning agents on a small, inconspicuous spot on your Rigel
product
before applying it on the entire surface.
Clean the product regularly with a soft material (e.g. sponge) dipped in a mild,
non-abrasive detergent to avoid scratches or corrosion.
Avoid prolonged exposure to the sun and contact with corrosive chemical solvents.
Do not use hard objects to pound on the product as this may damage or scratch the
surface.
Situation
Recommended Cleaning Agents
Instructions
Routine cleaning
- Soap
- Mild detergent
- Warm water
Sponge along the polish
lines and rinse with clean
water. Wipe dry.
Fingerprint stains
- Soap
- Warm water
- Organic solvents (e.g. acetone,
alcohol, methylated spirits)
Sponge the stains following
the polish lines and rinse
with clean water. Wipe dry.
Stubborn stains or
discolouration
- Mild abrasive cleaning products
- Specialty stainless steel cleaning
products
Use a rag, sponge or soft
brush to apply the cleaning
agent, rubbing or brushing
along the polish lines.
Rinse
well with clean water and
wipe dry.
NOTE : Avoid the use of harsh chemicals and/or abrasive materials to clean your Rigel
product as they may void your warranty.
PRODUCT CARE & CLEANING GUIDE
